Reposting here ..
We have following platform configured in the Production Environment.
Platform 1 - We have Thingworx Navigate apps configured using Windchill Auth ( ptc-identity-provider-authenticator).
Platform 2 We have another 25000 users platform configured using Active Directory Configuration. We are able to automate user provisioning here.
We have an issue with Platform #1 where we need to assign users manually to various twx apps group on this platform.
Is there a way we can leverage platform #2 configuration for platform #1?
Can you please report the issue with Technical Support team as well. We will need to investigate the issue with Platform #1. We will review the logs to identify why its not working as expected and review it with R&D team.
Please let me know the case number (you can provide it via private message) so I can track it. We'll want to post an update here for the rest of the community once a solution is known.