Thingworx not working

[akshaygt]

Hi,

I am trying to install Thingworx for Navigate.I have installed PostGre SQL database 9.4.11 and Apache Tomcat 8.5. I have done the configurations as per the Thingworx installation guide.I have created ThingworxPlatform folder and placed the json file in it mentioning the license details.Later I created the ThingworxStorage folder and ThingworxBackupStorage folder. When I try to launch the Thingworx, its not getting launched showing the attached snap.

No content is created in ThingworxStorage folder.I re-deployed Thingworx.war file but that hasn't helped.Still the ThingworxStorage folder remains empty.If anyone has faced same kind of issue, please do help me out here.

Regards,

Akshay

[posipova]

Have you ran the postgres scripts (db and schema setups)? 

Also, you should not be creating ThingworxStorage and ThingworxBackupStorage folders yourself. Please remove and let tomcat create them upon deployment.

[akshaygt]

Hi, 

Thanks for your reply. 

Yes, I had ran the postgres scripts, but still its not working. Folder ThingworxStorage and ThingworxBackupStorage is not getting created. I have added THINGWORX_PLATFORM_SETTINGS in the system variable.

I don't understand what am I missing out.

Regards,

Akshay

[posipova]

Did you copy and place Thingworx.war in Tomcat/webapps folder or did you deploy it through a browser? What path did you put in your environment variable? You only need to do that if your tomcat is on a different drive from the ThingworxPlatform folder (which should be in the root of that drive).

[akshaygt]

Yes I copied and pasted the Thingworx.war file in webapps folder and have not deployed through browser.

THINGWORX_PLATFORM_SETTINGS is the system variable added with the value C:\ThingworxPlatform; also I have added the same in PATH if in case it works but nothing helped. My tomcat is in the same drive installed i.e C: drive.

Regards,

Akshay

[raluca_edu]

Hi,

Try restart Tomcat and then check Tomcat logs. What error is showing?

Thank you,

Raluca Edu

[mgoel]

@akshaygt

Hope you are doing good. Could you please reply on this question.

[slangley · Accepted solution]

Hi @akshaygt.

Depending on the version of Navigate and ThingWorx you are installing, you may have an compatibility issue.  Please refer to this matrix for supported versions.

Regards.

--Sharon

[slangley]

Hi @akshaygt.

If one of the previous replies provided a solution to your issue, please mark it as the Accepted Solution for the benefit of others who may have the same question.

Regards.

--Sharon

[akshaygt]

Hi Everyone,

My apologies for late reply.

@raluca_edu Below is the error message in Tomcat logs.

19-Nov-2018 11:47:26.530 SEVERE [localhost-startStop-1] org.apache.catalina.core.ContainerBase.addChildInternal ContainerBase.addChild: start:
org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/Thingworx]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:167)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:752)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:988)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1860)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.UnsupportedClassVersionError: org/springframework/web/SpringServletContainerInitializer : Unsupported major.minor version 52.0 (unable to load class [org.springframework.web.SpringServletContainerInitializer])
at org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2288)
at org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:811)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1260)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1119)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at org.apache.catalina.startup.WebappServiceLoader.loadServices(WebappServiceLoader.java:188)
at org.apache.catalina.startup.WebappServiceLoader.load(WebappServiceLoader.java:159)
at org.apache.catalina.startup.ContextConfig.processServletContainerInitializers(ContextConfig.java:1622)
at org.apache.catalina.startup.ContextConfig.webConfig(ContextConfig.java:1135)
at org.apache.catalina.startup.ContextConfig.configureStart(ContextConfig.java:775)
at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:299)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5105)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 10 more

19-Nov-2018 11:47:26.546 SEVERE [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [C:\Program Files (x86)\Apache Software Foundation\Tomcat 8.5\webapps\Thingworx.war]
java.lang.IllegalStateException: ContainerBase.addChild: start: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/Thingworx]]
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:756)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:728)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:988)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1860)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

I think this is regarding unsupported versions. If such is the case, please help me out.

Regards,

Akshay

[raluca_edu]

Hi,

Please do the following steps to find out your JRE version and JDK version.

JRE check:

java -version

JDK check:

javac -version

Both should show something with 1.8, if versions are different then that is the root cause of the error.

Thanks,

Raluca Edu