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Unable to start a call

oparfon
14-Alexandrite

Unable to start a call

The Expert connected over the Desktop Version and shared the code with the Fronline Worker which uses IPhone 7 (IOS min ver.13.3.x, minimum 7 Gb Storage is free on the phone).

In Chalk Application in Settings  Live Annotation are ON.

The internet connection is excellent. Nevertheless the callie got a message about the poor connection. And the calibration  didn't start again (see attachment). What could be a reason?

 

Are there known issues based on incompatibility of Chalk Version with IOS Versions?

 

Thank you!

1 REPLY 1

We are aware of some issues regarding older devices like the iPhone 7 running AR. Have this user try again but with their iPhone 7 device set to A/V only mode. We are working on some improvements to help improve the performance on these devices. 

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Topics available:
AR/VR for Data Optimization AR/VR for Security and Control AR/VR for Inspection