cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - New to the community? Learn how to post a question and get help from PTC and industry experts! X

Unable to start a call

oparfon
14-Alexandrite

Unable to start a call

The Expert connected over the Desktop Version and shared the code with the Fronline Worker which uses IPhone 7 (IOS min ver.13.3.x, minimum 7 Gb Storage is free on the phone).

In Chalk Application in Settings  Live Annotation are ON.

The internet connection is excellent. Nevertheless the callie got a message about the poor connection. And the calibration  didn't start again (see attachment). What could be a reason?

 

Are there known issues based on incompatibility of Chalk Version with IOS Versions?

 

Thank you!

1 REPLY 1
tmccombie
21-Topaz I
(To:oparfon)

We are aware of some issues regarding older devices like the iPhone 7 running AR. Have this user try again but with their iPhone 7 device set to A/V only mode. We are working on some improvements to help improve the performance on these devices. 

Top Tags