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Vuforia Chalk - availability in more countries

SOLVED
Level 8

Vuforia Chalk - availability in more countries

According to the website (https://chalk.vuforia.com/download-chalk.html) the app is currently available only in those countries: Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, India, Italy, Japan, Korea, Mexico, Netherlands, Singapore, Spain, Sweden, Switzerland, Taiwan, UK, US.

 

Is there a time frame for the availability in further countries (e. g. Turkey)?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Vuforia Chalk - availability in more countries

Hi @j_kaczynski -- we were recently cleared to allow Chalk to downloaded (from the Apple App Store and Google Play Store) and purchased for all territories except for Turkey, Israel, Russia and China.

 

There are items we need to update in our Mobile App, therefore, those updates will be made this month in order to ship and make available in the app store territories (including Poland) in ~mid-October.

 

Best,

Dan Hitomi
Product
10 REPLIES

Re: Vuforia Chalk - availability in more countries

Hi @pjahn - no timeframe at this moment.

 

We are actively looking to prioritize additional territories, but customer feedback is helpful in informing our priorities.

 

Can you confirm your territory (e.g., Turkey) is preventing you or your colleagues to evaluate Chalk, whereby, your colleagues are currently unable to find + download Chalk from their App Store in their territory?

 

Best,

Dan Hitomi
Product

Re: Vuforia Chalk - availability in more countries

@danhitomi 

It can confirm that it is preventing potential customers in some territories from downloading the app on their devices.

 

Is the listing of territories up to date? https://chalk.vuforia.com/download-chalk.html

Re: Vuforia Chalk - availability in more countries

@pjahn thanks for confirming.

 

Yes the link you provided is where we publish our current list of territories we distribute to and available to purchase.

 

I'm looking into this topic, so let me get back to you. Is Turkey the specific territory you're hoping we add or was that just an example? Also, one more question - are you based in Turkey or are you trying to test with a person or factory in Turkey?

 

Thanks,

 

Dan Hitomi
Product

Re: Vuforia Chalk - availability in more countries

@danhitomi

I am based in Austria. The prospect is based in Turkey.

Re: Vuforia Chalk - availability in more countries

@pjahn got it - thanks for your feedback.

 

I don't have an answer for Turkey right now - but I will register it as part of our goal to distribute to more territories.

 

Best,

Dan Hitomi
Product

Re: Vuforia Chalk - availability in more countries

Is there any roadmap available that shows when Chalk will be available in several more countries?

Re: Vuforia Chalk - availability in more countries

Hi @pjahn -- I've been working on clearing more territories and have kept you in mind (e.g., Turkey).

 

I hope to have an update soon (in a week or so). In the meantime, if there are specific territories in addition to Turkey you'd like to prioritize let me know.

 

FYI - we have cleared the following territories for purchase this week: "near Russia territories" (Armenia, Azerbaijan, Belarus (fka Belorussia), Georgia, Kazakhstan, Kyrgystan, Moldova (aka Moldavia), Tajikistan, Turkmenistan, Ukraine, Uzbekistan) and Ireland. Customers in these territories will be able to download the Chalk app from the Apple or Google app store in September.

 

Thanks,

Dan

 

Dan Hitomi
Product

Re: Vuforia Chalk - availability in more countries

Hi Dan,

 

I'll let myself to cut in... Do you know any plans for Poland? From Sept Chalk will be available to download in many countries around, we have also a potential market here...Smiley Wink

 

Best regards,

Jakub.

Re: Vuforia Chalk - availability in more countries

Hi @j_kaczynski -- we were recently cleared to allow Chalk to downloaded (from the Apple App Store and Google Play Store) and purchased for all territories except for Turkey, Israel, Russia and China.

 

There are items we need to update in our Mobile App, therefore, those updates will be made this month in order to ship and make available in the app store territories (including Poland) in ~mid-October.

 

Best,

Dan Hitomi
Product