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Vuforia Chalk compatibility for OnePlus 7 Pro

Younusquadri
1-Newbie
1-Newbie
‎Jul 03, 2020 03:30 AM
‎Jul 03, 2020 03:30 AM

Vuforia Chalk compatibility for OnePlus 7 Pro

Hi Team,

 

I am using Vuforia Chalk on OnePlus 7 pro mobilephone and I am getting following error when trying to annotate "Drawing is disabled until user returns to the help menu". Can you please help me in fixing this issue.

 

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tmccombie
21-Topaz I
21-Topaz I
(To:Younusquadri)
‎Jul 06, 2020 03:24 PM
‎Jul 06, 2020 03:24 PM

The OnePlus 7 Pro is not an officially supported device at this time and may not work with annotations. You can find a full list of supported devices here: https://chalk.vuforia.com/content/vuforia-chalk/en/download-chalk.html

 

The default setting for unsupported devices is A/V only mode. You can override this setting and try to use annotations by selecting 'Audio-Video with Live Annotations' under the App settings.

 

image.png

 

 

We are actively working to expand our Android device support list.

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