Can`t log in or update through Studio application trial

[Houdini]

Just downloaded the trial to test Vuforia Studio. I can log in through https://trial.studio.vuforia.com using my PTC account but I can`t through http://localhost:3000/home after launching Studio from the desktop, getting in the log the following message:

[2019-04-16T17:26:20.963Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: connect ETIMEDOUT 54.210.92.119:443
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
errno: 'ETIMEDOUT',
code: 'ETIMEDOUT',
syscall: 'connect',
address: '54.210.92.119',
port: 443 }
[2019-04-16T17:26:20.965Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 21212.409 ms - 35

Similar message appears if I try to check for updates:

[2019-04-16T17:23:07.338Z] error: [twx-studio:versionCheck] Could not find latest version: { Error: connect ETIMEDOUT 23.22.144.140:443
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
errno: 'ETIMEDOUT',
code: 'ETIMEDOUT',
syscall: 'connect',
address: '23.22.144.140',
port: 443 }
[2019-04-16T17:23:07.338Z] error: [twx-studio:versionCheck] could not determine version { Error: connect ETIMEDOUT 23.22.144.140:443
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
errno: 'ETIMEDOUT',
code: 'ETIMEDOUT',
syscall: 'connect',
address: '23.22.144.140',
port: 443 }
GET /api/version/check 500 21012.542 ms - 27

[tmccombie · Accepted solution]

Hi @Houdini,

Looks like your network might be blocking these connection attempts. Does your corporate network use a proxy? If so, you'll need to configure Studio with your proxy settings as it does not inherit the browser proxy configuration. You can do this under the 'Settings' menu within Studio.

If your company does not use a proxy, please work with your IT team to ensure traffic is not being blocked to 54.210.92.119 & 23.22.144.140

You can also try checking for updates and auto-configuring your instance on your home network or any other open network available. 

[Houdini]

Worked, I had to use a proxy to enable Studio`s access, thank you for pointing it out!