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Error when portal login on Vuforia Studio

AA_10345945
2-Explorer

Error when portal login on Vuforia Studio

Hello,

When I choose portal login in Vuforia Studio, it keeps processing without a login. Also, an error appears in the log file.

 

Here is the content of the log file:

 

[2022-08-17T11:37:47.109Z] Status Message:
GET /api/projectTemplates 304 36.790 ms - -
[2022-08-17T11:38:07.520Z] info: [twx-studio:pendingJobListenerService] Sending pending job notifications to all clients.
[2022-08-17T11:38:08.671Z] info: [twx-studio:versionCheck] version check complete 9.5.0.5574 9.5.0.5574 true
GET /api/version/check 304 1082.275 ms - -
[2022-08-17T11:38:09.184Z] info: [twx-studio:pendingJobListenerService] Sending pending job notifications to all clients.
[2022-08-17T11:38:12.201Z] info: [twx-studio:studio-log] Debug logging disabled
[2022-08-17T11:38:21.579Z] error: [twx-studio:index] uncaughtException Unexpected token < in JSON at position 2 SyntaxError: Unexpected token < in JSON at position 2
at JSON.parse (<anonymous>)
at Request._callback (C:\Users\Ahmed Abdalrahiem\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\dist\server\routes\auto-configure.js:68:28)
at Request.self.callback (C:\Users\Ahmed Abdalrahiem\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:185:22)
at Request.emit (events.js:400:28)
at Request.emit (domain.js:470:12)
at Request.<anonymous> (C:\Users\Ahmed Abdalrahiem\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:1154:10)
at Request.emit (events.js:400:28)
at Request.emit (domain.js:470:12)
at IncomingMessage.<anonymous> (C:\Users\Ahmed Abdalrahiem\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:1076:12)
at Object.onceWrapper (events.js:519:28)
at IncomingMessage.emit (events.js:412:35)
at IncomingMessage.emit (domain.js:470:12)
at endReadableNT (internal/streams/readable.js:1317:12)
at processTicksAndRejections (internal/process/task_queues.js:82:21) uncaughtException
1 REPLY 1

Hello,

 

Connect with Portal menu is only available for a Trial Vuforia Experience Service.

Since a few month, these environments have been decommissioned.

Please read this post :

https://community.ptc.com/t5/Vuforia-Studio/The-Vuforia-Studio-Free-Trial-is-Retiring/td-p/789775

 

So, I suppose that you are trying to connect to an on premise or PTC Cloud hosted environment.

In a such case, this menu should not be used.

 

Best regards,

Samuel

 

 

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