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Having trouble with model target "error while loading shared libraries: libssl.so.1.1"

AC_9818933
3-Visitor

Having trouble with model target "error while loading shared libraries: libssl.so.1.1"

We are trying to publish a project with model target, but keep getting error
Experience service (9.7.0-b1256 ; on premise Ubuntu server)

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Checking for file: /srv/ptc/studio-es/projects/plataforma etx/app/resources/Uploaded/ilustração.att.pvz until 60000 ms
File: /srv/ptc/studio-es/projects/plataforma etx/app/resources/Uploaded/ilustração.att.pvz found
[2022-12-12T18:00:21.594Z] info: [cad-import-filters] [CADTargetPackager] /opt/ptc/studio-es/node_modules/@ptc/target-generator/bin/model-target-generator/CADTargetPackager: error while loading shared libraries: libssl.so.1.1: cannot open shared object file: No such file or directory

[2022-12-12T18:00:21.594Z] error: [tgt-gen.img] Failed to generate the data set for model /srv/ptc/studio-es/projects/plataforma etx/app/resources/Uploaded/ilustração.att.pvz 127
*** Terminating upload POST (500). Error: 127
at _Error (/opt/ptc/studio-es/node_modules/@ptc/target-generator/lib/modelTargets.js:24:17)
at ModelTargetGenerator.generateDataSet (/opt/ptc/studio-es/node_modules/@ptc/target-generator/lib/modelTargets.js:223:13)
at processTicksAndRejections (internal/process/task_queues.js:95:5)
at async Promise.all (index 0)

 

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1 REPLY 1
Pi_Baettgen
5-Regular Member
(To:AC_9818933)

Hello ,

 

Is the problem unique to this PVZ?
If yes I would try to change the name to for example ilustracao_att.pvz
From my experience, country-specific letters and multiple dots in the file name are always a potential stumbling block.

 

Greets Pierre Bättgen

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