cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Problems: Configure Log In - ThingWorx Studio

Highlighted
Newbie

Problems: Configure Log In - ThingWorx Studio

Hello everybody,

i can not Login in the Portal log in to configure my Thingworx Studio.

 

 

When i try to log in --> Portal Log in (Chrome Browser - localhost:3000), i get everytime an error.

 

 

 

 

Error Log:

[09/26/2017 11:06:08] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: connect ECONNREFUSED 52.7.79.228:443

[09/26/2017 11:06:08]     at Object.exports._errnoException (util.js:1022:11)

[09/26/2017 11:06:08]     at exports._exceptionWithHostPort (util.js:1045:20)

[09/26/2017 11:06:08]     at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1087:14)

[09/26/2017 11:06:08]  [0mGET /api/autoConfigure  [31m500  [0m1432.414 ms - 58 [0m

[09/26/2017 11:06:08] error: [twx-studio:index] unhandledRejection Unable to retrieve service Details.

 

 

Can everybody help me, why i got this error? l

 

Should i maybe wait for an further emai from ThingWorx? Cause i did not receive a link for my Experience Serive Server as well.

 

 

Regards, Kevin

 

Message was edited by: Sushant Pandey moved to ThingWorx Studio space

1 REPLY 1
Highlighted

Re: Problems: Configure Log In - ThingWorx Studio

Hi Kevin,

Auto-configure will provide you with your Experience Service URL. Check out this article for connection issues: ThingWorx Studio Failed Connections

If possible, try using the auto-configure from your home network.

Announcements
Join an
AR Working Group!

Topics available:
AR/VR for Data Optimization AR/VR for Security and Control AR/VR for Inspection