We are so happy to welcome Codebeamer customers to the PTC Community!
Codebeamer is a new product to PTC so your account information may not yet be tied to our eSupport system. (Note: If you have PTC customer credentials from other PTC support communities (i.e. Windchill SSE -Windchill Modeler, or Windchill RV&S-, Integrity, Creo, ThingWorx..etc) you may still be active in our database. Try logging in with your email and see what happens!)
To register for the PTC Community,, you may register as a Partner,, as an Education PTC account holder, a Basic User, or as a New Customer with your PTC Customer Credentials (Customer #,SCN (Service Contract Number), SON (Sales Order Number) and Customer Site Number. The eSupport Knowledge article CS287536 provides information on how to find your customer credentials.
Most users don't have access to their SCN, SON, or site number without consulting their system administrator.
For the purpose of this FAQ, we will focus on the Basic User registration.
How to Register on the Community as a Basic User
1. Go to the Create New PTC eSupport Account page
https://support.ptc.com/appserver/common/account/createAccount.jsp
2. Choose the "Basic" Tab and complete all the required information.
Once your eSupport registration is complete, you need to access http://community.ptc.com and accept the PTC Community Terms of Service.
Note: A verification email will also show up in your email account that you used to register.
The final step is selecting a more community friendly username.
Reach out to a moderator or any Community Manager if you have questions!
