PTC Community Information Center

The migration appears to have severely corrupted all posts containing embedded images. These images are now often only available and displayed in a reduced size and no longer enlarge when clicked.In principle, however, Gainsight does offer this feature, where images are stored in a larger format displayed in smaller size and then enlarge to full size when clicked.So the problem here isn’t that Gainsight is inferior, but rather an issue caused by an improper migration.My suspicion is that during the migration, only the smaller resized image files that Khoros used for display in the thread were transferred, and not the original image files in their original size.As long as the data from the old Khoros forum is still available, you should urgently save the larger images and attach them to the posts in Gainsight the correct way so that they can be displayed there in a reasonably readable (original) size when clicked.There are many threads and posts where the response consisted solely of sc

Update:  The PTC Community is open for engagement.  We are temporarily operating on a pre-moderation mode: the Community team is reviewing your posts before publication while we are finalizing the platform for regular usage.   The idea portal is now live! Read more here We wanted to share some big news! Around April 6, we will be moving from our current Khoros Community Platform to the Gainsight Communities platform. Here’s what you need to know:  We’re excited about the careful integration of AI‑powered features that Gainsight offers to help community members—when they choose to use them—create meaningful, high‑quality posts. The Community Team will gain new in‑platform tools that allow us to deliver a more personalized experience for all community members.   We understand how important your community history and conversations are. Our technical migration experts are: Carefully transferring all existing PTC Community content. Testing the migrated content to ensure it displays corre

What happened to the ability to get a daily digest of all new activity instead instant activity?

Hi,Previously, in  Khoros Platform topics that had already been read were marked as read, is some similar action planned in Gainsight Platform?I am not sure, could be, unread messages were in bold and read ones were not...Thank you

In our internal company documentation, I was able to find 24 ideas that are no longer accessible under the previous URL.I’d have expected the migration team to set up a URL redirection so that users automatically land on the new page!Idea: Ability to copy component name from the assembly model tree Old URL: https://community.ptc.com/t5/Creo-Parametric-Ideas/Ability-to-copy-component-name-from-the-assembly-model-tree/idc-p/1043189 New URL: https://community.ptc.com/creo-parametric-ideas-180/ability-to-copy-component-name-from-the-assembly-model-tree-170254 Idea: Improve the Symbol Definition Interface Old URL: https://community.ptc.com/t5/Creo-Parametric-Ideas/Improve-the-Symbol-Definition-Interface/idc-p/1053730 New URL: https://community.ptc.com/creo-parametric-ideas-180/improve-the-symbol-definition-interface-169904 Idea: Start with CreoView Lite and if needed toggle to get MCAD without exiting the tool Old URL: https://community.ptc.com/t5/Creo-View-Illustrate-Schematics/Start-w

When I did a search in the community for my last name, it returned 280+ results. When I went to cycle through the pages to get to additional topics, it would only show me the same 10 results, even though the page number at the bottom was changing.

We’re launching the Community for full engagement on Monday, April 13, 2026. All public forums will be taken out of Read‑Only so users can post questions and comments. One exception: Product Ideas. Users will be able to comment and vote on existing ideas immediately, but posting new ideas will remain disabled until Monday, April 27.We need the extra time to recreate the idea submission form so contributors can provide detailed, structured feedback that product managers can act on. In the meantime, please share your ideas on the relevant discussion forum.  Be sure to continue following your post, a moderator will move your post to the appropriate Product Ideas portal once available. 

Here is how you can upload your attachments depending on their type: Images can be attached in 2 ways:You will need to click on the image icon in the Description box and choose the picture from your files.You can drag and drop  or copy and paste the image from your files in the Description Box.Both ways will attach your image inside the Description boxNote: attached images cannot be over 5Mb in size. Videos and other attachments can only be attached using the file attachment button and choose from your files.The attachment can now be seen under the Description box. Here’s a list of supported files that can be attached:Common Documents: pdf, doc, docx, xls, xlsx, ppt, pptx, txt, csv, rtf, odt. Images & Graphics: jpg, jpeg, png, gif, webp, svg, ico, bmp, tif, tiff, heic. Media (Audio/Video): mp3, mp4, wav, mov, wmv, avi, flac, mpeg, m4a. Design & Creative Tools: ai, xd, psd, eps, indd, idml, prproj, aep, fbx, obj, stl, skp. Compressed Archives: zip, 7z, rar, tar, gz, tar.gz. Deve

Go to the post you want to subscribe. Scroll down and under the “Tags” you will see and click on the “Follow” button.  The post is successfully subscribed when button turns to “Unfollow”.You will receive a notification and an e-mail once someone replies to your topic.You can also view the topics you’re subscribed to by clicking your profile picture at the top, then “Subscriptions” in the drop-down menu. 

1. Go to the board you want to subscribe.2. Click on “Subscribe” at the upper-right corner.  3. The subscribe successful when the button turns green and to “Unsubscribe”. You will then receive an e-mail notification each time a new topic is posted on the board (category). 

 Using the Private Messenger FeatureYou can send a private message to one community member at a time. Private messages display in a threaded view.Accessing your messagesYou can access your private messages by clicking on your avatar at the top-right of any community page, and then “Private messages” on the drop-down menu To send a private message You can send a private message only from the community member's profile.Navigate to any community members' profile, and click the "Send message" button under their profile picture. Once you have entered a message, click "Post" Reading your private messagesThe private messenger feature displays messages in a threaded view. Click on “Show conversation” on any conversation in your inbox to read through an entire conversation.  

The Khoros to Gainsight community platform migration will bring the following changes for the PTC Community.   Current Feature in Khoros Community Platform Expected Change In Gainsight Communities Accepted Solutions Now called Best Answers. We encourage original authors to continue marking the reply that best resolves their question—especially on our support boards.   Kudos Now called Likes. The Community Team is retiring the kudo terminology. "Likes" can be used to show support or agreement with a post.   Labels Now called Tags. "Tags" are predefined by the Community Team Tag subscriptions are not currently available Gainsight plans to introduce enhancements in future roadmap updates Videos (Community Platform Hosted) Gainsight Communities cannot host uploaded videos directly. All existing videos are being migrated to secure internal PTC servers The Community Team will manually re-add your videos into posts upon request or as soon as we

On (2) recent topics I used the translation button on the top right of the page. The first time, the title and the contents were translated.   On the post below, only the title was translated not the body of the post.    

The New community site has way too many bugs.  When you click on a topic it takes to you a blank page to fill in a message.Remove the 80 Character Barrier for String Parameters And the formatting of the screen is awful.   Everything is way too small and too disorganized.  The UI is not at all user friendly. Worst upgrade I have EVER seen.

No, this new look is more modern, but a terrible waste of real-estate. Please make sure that each topic consumes less space on the screen.   And why can't I paste a picture? And how do I get the body of a topic showing?   The attachment shows what I get to asee about this topic.     Luc

We are aware of an issue some users are having posting some attachments. We expect a solution soon but, in the meantime, posting attachments as .zip files appears to be an effective workaround. I will post updates here as we receive them. Thanks for your patience!

Keeping our community experience streamlined and making information easy to find is important to the PTC Community Team!   Until 2016, the community team would lock forum threads that were no longer active, adding a note "This thread is inactive and closed by the PTC Community Management Team..." to explain the closure due to inactivity. While this is no longer our practice, it was the policy across all Creo forums at the time it was implemented.   Some of these locked threads remain unanswered and offer little impact as knowledge resources. Unfortunately, they still appear in search engine and community search results, which can clutter results and make it harder for users to find helpful answers.   To improve the quality of search results, we’ve decided to archive these posts. Once archived, they will no longer be visible to the community. However, they will still count toward members’ statistics for badges and ranks. This archiving will only affect Creo forum posts w

I'm unsure if the Mathcad or Community Feedback board is the better place for this request.   I noticed @DJNewman has raised a subscript/superscript button request for the Communities (thanks, Dave 👍).  That got me thinking about a more Mathcad-specific requirement that *should* be easier to implement than MathML/Mathjax/Mathwhatever ...   Could PTC please add Mathcad Unimath Prime to the Community's available fonts?   Although there are several Roman fonts under the Font dropdown, Unimath is designed explicitly for Mathcad and the appearance of Mathcad Math expressions could be more faithfully rendered by having this font available.   Stuart   https://community.ptc.com/t5/PTC-Community-Feedback/Request-for-Subscript-Superscript-Text-Formatting-Buttons/m-p/978091

Would it be possible to add the little eye ball (i.e. show what you have typed) behind the password portion of the login to the community. So many times I fat finger the keyboard (or have my cap locks on - Creo Habit), but you cannot click on the "show me what I have typed" icon before hitting the enter key.

PTCコミュニティにオンデマンド翻訳機能が追加されました。 日本のユーザーが日本語で質問できるようになることで、言語の壁を取り払い、ユーザーが好みの言語でコミュニケーションが取れるようになります。 世界中の知識が共有され、また全世界のユーザーとのつながりが増え、お互いの知識の輪を広げることが実現可能となります。   例えば: 日本のユーザーが日本語で質問します。 日本時間の夜中にアメリカにいるユーザーが、オンデマンド翻訳機能を使って英語に翻訳し、英語で回答を提供します。 翌朝、再び、日本語に翻訳して内容の確認を行い、返信も日本語で行うことができます。   使い方: ページ右上にある翻訳ボタンを選択するだけです。 ページ全体を翻訳するボタンやメッセージ単位で翻訳するボタンが用意されています。   更にボードレベルにも翻訳ボタンはありますので、すべての会話のタイトルを翻訳することも可能です。     現時点では、4言語に対応しております (英語、日本語、韓国語、中国語)。この機能がアジアで広く使われる事ができましたら、今後、世界的な言語への適用も検討していく予定です。 まずはオンデマンド翻訳機能をお試しください！ ご不明な点やご意見がありましたら、是非、日本語でのフィードバックをお待ちしております ( [Reply]にて、お気軽にコメントをお寄せください)。  

When you are on a page with a new post and the page automatically brings the post up to the bottom of the thread, could there also be a translation icon at the bottom of the page (for translating the whole post) from the bottom.      

(Jaime Lee-Editor Note: Some community members have reached out to our moderators asking who is "Michael" and why he looks like he is providing AI generated answers. The Community Team thought we should let Michael tell us what this is all about and how CreoVerse is helping community members find some  solutions to their PTC Creo questions).   How and why I created CreoVerse by Michael P. Bourque   With over two decades of experience using PTC's Creo Parametric and its predecessor, Pro/ENGINEER, and having served as Vice President of PTC University, I have accumulated a vast repository of knowledge. Despite this experience, I often found myself spending excessive time searching for specific pieces of information scattered across my hard drives. This frustration led to the creation of CreoVerse, an AI-driven assistant designed to streamline my workflow and make information easily accessible as part of an ongoing personal research project.   Why I Created CreoVerse1.

Beginning this month, we will launch a new community archiving program that targets any forum posts over 15 years old.   Why archive? The PTC Community has some content that is over 20 years old! It is best practice, especially for a technology related community like this one, to clean out this older outdated content. This way we can ensure search results aren't cluttered with old irrelevant information and prevent community members from being misled by posts that are no longer accurate.   What will happen to the archived forum posts? These posts will be moved to an archive where they will no longer be accessible by community members. They will no longer be searchable or indexed by search engines. However, nothing will be deleted, and they will be recoverable.   Will user statistics be affected? No. Your post count, kudos, accepted solutions and any badges or ranks you've earned will not be affected by this. If one of your posts is archived, it will still be counted. &nb

Also add a subcategory. For instance has Cero many stuff that is separated.I am using very often help regarding MACHINING/Manufactung.Now I use the Filters, but still.. much Stuff I do not need is showed there.. because I can not filter for only machining/manufacturing.So a category with all those sub-categories that are in the "Help" already could also applied here.Look here: It is all under Creo right now.. And then there would be still many subcategories..BUT if you use less than 6 phrases, it really uses an AND concatenation.if you put it into: >"this would" machining< it is looking for the exact phrase AND machining in one thread.