Custom User Picker Utility Value Not Persisted

Forum|Forum|1 year ago
August 20, 2024
3 replies
766 views

I've implemented a Custom User Picker Utility, and displaying it on an attribute called 'PR Owner' on Problem Report. When I initially create a PR and search for a user using the find icon and pick a user, or edit an existing one and pick a user, it is working as expected.
But, when I open the PR in a Edit Mode, and save/finish without making any changes to the previously selected user in that attribute, the values vanishes, it is not being persisted upon save. Once the save is completed, the PR Owner attribute value is empty. Any suggestions/ideas on how to persist the value?

General Customization

R

RW_11714567

1-Visitor

Hello!

To ensure the 'PR Owner' value persists after saving in Edit Mode, check the field configuration and data binding to confirm it’s set up to save correctly. Review the save logic to ensure it properly handles unchanged values and inspect the UI for any issues that might clear the value. Debug the process to identify where the value might be getting lost.

V

vnamboodheri

Community Manager

Hello @11025060,

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Vivek N.
Community Moderation Team.