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Malformed\uxxxx encoding

SOLVED
Shanmu
1-Newbie

Malformed\uxxxx encoding

Hello everyone,

I am facing an issue with PTC integrity. Whenever I start the PTC, I get the following errors.

 

'Malformed\uxxxx encoding'

PTC_Issue.png

 

Afterwards PTC integrity never opens. Could you please help me in resolving this?

Even reinstalling the PTC integrity by company's IT team did not help.

 

Thanks,

Shanmu

1 ACCEPTED SOLUTION

Accepted Solutions
kjain2
12-Amethyst
(To:Shanmu)

Hi @Shanmu ,

 

Before i go into the detail or make any guess i would suggest you to mainly check couple of things:-

 

1./ Ensure your Environment variable is set mainly %PATH% &%MKS_IC_INSTANCE_DIR%

2./ Make sure you have read and write access to directory where %MKS_IC_INSTANCE_DIR% is pointed to otherwise choose an directory where you have an access.

3./ Close the Integrity client if running, please also check from Task Manager to be sure that it's not even running in background. Then backup and delete the following files/folders from %HOME%.mksIntegrityClient.rcICServicePack (Note: Client preferences, viewsets and sandboxes will be temporarily gone with this test if you have any) and restart the client.

 

And this is very good article to follow as already suggested :-

Article - CS123559 - Integrity Lifecycle Manager Client will not start on Windows (ptc.com)

 

Does this help?

 

Vielen Dank / Many Thanks,

Kapil Jain

View solution in original post

3 REPLIES 3
MichaelChatel
19-Tanzanite
(To:Shanmu)

This knowledge article goes through the usual troubleshooting steps, to resolve this Integrity client start/timeout issue:

 

https://www.ptc.com/en/support/article/CS123559

 

FYI, you probably want to post/ask, in this sub-forum instead,

https://community.ptc.com/t5/Windchill-Systems-Software/bd-p/Integrity

 

As that one is for Windchill RV&S (Integrity).

 

Mike

 

I've asked the forum moderator, if this thread can be moved to:

https://community.ptc.com/t5/Windchill-Systems-Software/bd-p/Integrity

 

 

kjain2
12-Amethyst
(To:Shanmu)

Hi @Shanmu ,

 

Before i go into the detail or make any guess i would suggest you to mainly check couple of things:-

 

1./ Ensure your Environment variable is set mainly %PATH% &%MKS_IC_INSTANCE_DIR%

2./ Make sure you have read and write access to directory where %MKS_IC_INSTANCE_DIR% is pointed to otherwise choose an directory where you have an access.

3./ Close the Integrity client if running, please also check from Task Manager to be sure that it's not even running in background. Then backup and delete the following files/folders from %HOME%.mksIntegrityClient.rcICServicePack (Note: Client preferences, viewsets and sandboxes will be temporarily gone with this test if you have any) and restart the client.

 

And this is very good article to follow as already suggested :-

Article - CS123559 - Integrity Lifecycle Manager Client will not start on Windows (ptc.com)

 

Does this help?

 

Vielen Dank / Many Thanks,

Kapil Jain

View solution in original post

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