Add Problem Report Type to Associated Process Objects Table of Change Notice

[BF_13811900]

Hello. Does anybody know if it is possible to achieve the scenario above? I have created a custom "Problem Report Workflow". The OOTB "Problem Report Workflow" contains a synchronize robot that should result in the state change of the problem report being set to "Resolved" when the associated change request is completed. I have replicated this config with my custom problem report workflow but I have adapted the synchronize robot with the aim of it synchronizing when the change notice completes. This is in ciontrast to it synchronizing when a change request completes. I'm not aware of any issues with my new workflow. However, I've noticed that I cannot add problem reports into the "Associated Process Objects" table when creating the change notice. Consequently, I don't think I have a way of my problem reports becoming "Resolved" at the same time as the change notice completing if I cannot add the problem report to the change notice as an "Associated Process Object".

[C_Cardey]

Hello,

Can I ask which PTCU course you are referring to?

[BF_13811900]

Hi. I am not referring to any PTCU course. I am referring to behavior in my Windchill instance I am experiencing.

[C_Cardey]

Theoretically what you are asking is possible. It depends on your custom workflow. 

Did you define an Association Rule that allows Problem Reports to be added to Change Notices?

I can suggest that you look at the course Windchill: Change Implementation.   The course covers the Problem Report Lifecycle and Workflow as well as how to create Association Rules. 

I am unable to answer specific questions about a custom workflow in your install, but I hope I have pointed you in the right direction to find the answer.