My company uses AutoDesk (Inventor & AutoCAD) products and PTC (Creo) products. For AutoCAD we use the Workgroup Manager and sometimes we get an error during usage that shows below. I can't trace the source of why it is happening. It basically blocks all the information for saving from AutoCAD once this error is shown to the user. Has anyone else see this? You can delete the local Windchill folder and re-setup the connection for the Workgroup Manager to the CAD tools, however, the user always ends up losing work because of this.
No we have not found anything. PTC support desk said that I needed log files showing when it happens to diagnosis anything. I don't know the cause so we can't run the logs constant.to capture. The closest information I have found is here: https://forums.autodesk.com/t5/autocad-lt-forum/unable-to-save-files-creating-tmp-files-instead-auto...
I have a test running trying this option: https://knowledge.autodesk.com/support/autocad-lt/learn-explore/caas/CloudHelp/cloudhelp/2016/ENU/Au...
Both of those are not for current versions, but I think still apply. We are on AutoDesk 2018, what version are you on?
We are also using AutoCAD 2018. For some users, opening the drawing, moving some stuff around and re-saving causes the issue. Clearing the Workgroup Manager cache does help temporarily.
We have a similar error using Inventor. We discovered it was Microsoft OneDrive. This is how we resolved it.
Once that is done, we didn't see that error any longer.
@agarr Well, that's very unfortunate.
A second issue we've discovered is that during a Windows 10 update (these happen with no warning) we have the same issue. However once the update is complete, and you've rebooted all is well.
Could your problem be occurring during a Windows update?
We are Non-PTC cloud hosted with Single Sign On. We are currently 11.0 M030 CPS18.
Thanks for the link! It looks very much like what we are experinceing.