Change Request Summary report Description

Forum|Forum|3 years ago
August 2, 2022
1 reply
2733 views

Hi,

When we run the Change Request Summary report (Actions -> View Summary Report), the Description and Proposed Solution fields are blank. The other fields get reported correctly.

We also get an Error which might not be related:

[ContainerBackgroundProcessor[StandardEngine[Catalina]]] com.ptc.netmarkets.util.misc.DBOperationHttpSessionListener - No active method context

wt.method.server - Dead method context [id= ... ... ] threadName=Thread-nnn] was never unregistered

This is a Jasper report.

thanks -- Rick

Reporting

Best answer by SWeiler_9940261

What version of Windchill? This could be because description and proposed solution are RTF as of 11.1. See support case:

https://www.ptc.com/en/support/article/cs298196?language=en&posno=2&q=rich%20text&source=search

R

rleir

Author

17-Peridot

Hi team:

This failure is consistent on every run of the Change Request Summary report.

Same on a very lightly loaded WC server.

(I have been told 'This would be a priority issue')

We also get an Error log:

Message: Dead method context [id=nnn, threadName=Thread-nn] was never unregistered
Context Label: /Windchill/netmarkets/jsp/report/jasper/jasperAsyncHeartBeat.jsp

Is that related?

Do we have to configure HeartBeat as described in the following page?

https://community.jaspersoft.com/documentation/jasperreports-server-administration-guide/v550/configuring-heartbeat

I have not mentioned this to our security people yet.

thanks -- Rick

R

rleir

Author

17-Peridot

Hot on the trail through:

$ view loadFiles/reports/LoadJasperChangeManagementSummaryReports.xml
$ view codebase/netmarkets/jsp/changeReports/ChangeRequestSummaryReport.jsp
$ view codebase/netmarkets/jsp/changeReports/ChangeItemSummaryReport.jspf 
$ view codebase/netmarkets/javascript/change2/changeReports.js

Still trying to get the Description and Proposed fields populated. Please help

cheers -- Rick