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Lost the Pop-up Dialog box in Check Out & Download

krichardson
1-Newbie

Lost the Pop-up Dialog box in Check Out & Download

The dialog box 'Open File / Save File to Disk' is not showing up when I go to check out a document. This just happened – prior to yesterday morning the check out function was working fine. Then for about an hour, the dialog box was not appearing. We are actually just seeing a flash than the browser refreshed to show the object as checked out. Again, inexplicably the behavior returned to normal and the dialog box appeared. Now, this morning we have a vanishing check out dialog box. The consequence is that I have no idea the location of the checked out document file is located. This is happening across browser platforms (IE 7.0.5730.13, Firefox 3.0.13) and across workstations / users. On my client login, I set the /wt/content/noDownloadOnCheckout to true in the Preference Administrator without any change or impact on the problem. I have since set the preference back to the OTB false. I cannot trace it to any other client end actions on my part (as admin) that would start, stop and restart the dialog box behavior. Our IT people have stopped and restarted the method server and are troubleshooting that end of things. As usual, I am reaching out to users; I have found the Pro/Engineer Windchill community to be a valuable resource. Thanks, Kathy Windchill PDMLink 8.0 M050 (production environment)
1 REPLY 1

This happened to us a week or two ago. It was a McAfee update. A setting was changed during the update that prevented trusted downloads. Something like "allow trusted downloads" needed to be checked. The McAfee updates change settings on their own sometimes.
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