MPMLink - Plant visualisation bug

[JJ_11071153]

In MPMLink module - When we add another resource (e.g. Skill - Assembler) to the Plant system automatically put his visual representation in random place. When I want to update its position to right location going to Plant object -> Structure -> Update Position -> setting another values, it does not move the object by these coordinates, but copies it to other location. (in tree there is no visible another object but it remains on visualisation tab). -> Windchill 13.0.2.0

[Fadel]

Open a case with technical support , looks like a issue .

[JJ_11071153]

I tried, but I discovered it as partner company of PTC so I do not have SCN number (as it is only for clients) to make a case.

How can I make a case from it without SCN ?

[Fadel]

You need support for raising a case , neverless I will try to reproduce later on and raise an SPR .

[HelesicPetr]

Hi @JJ_11071153 

If you are trying to solve the issue for your customer, use their SCN. 

As a PTC support partner you should be able to open it with customer's SCN.

PetrH

[JJ_11071153]

Hello,

We found it as PTC partner in our internal tests, not for our client .

Jaroslaw