Migrate windchillDS to OpenDJ

[RP_10484037]

Version: Windchill 13.0

Use Case: Migrate windchillDS to OpenD

Description:

I have recently migerated WindchillDS to OpenDJ. However I am getting below error in MS logs while starting windchill service

2024-06-07 11:01:39,006 FATAL [main] wt.method.server - MethodServerMain abort wt.services.ManagerException: Unable to start all managers.
Nested exception is: (wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.audit.AuditService" with implementation class: "wt.audit.StandardAuditService"
Nested exception is: wt.services.ManagerException: Could not initialize Auditing service.
Nested exception is: wt.org.OrganizationServicesIEException: javax.naming.CommunicationException: slwebn0019.corp.mattel.com:1389
at wt.org.LdapServices.queryPrincipalsFromLdap(LdapServices.java:1181)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
at com.sun.proxy.$Proxy67.queryPrincipalsFromLdap(Unknown Source)
at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:12292)
at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:11556)
at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:11513)
at wt.org.StandardOrganizationServicesManager._queryPrincipals(StandardOrganizationServicesManager.java:11498)
at wt.org.StandardOrganizationServicesManager._queryPrincipal(StandardOrganizationServicesManager.java:11405)
at wt.org.StandardOrganizationServicesManager.getAuthenticatedUser(StandardOrganizationServicesManager.java:3128)
at wt.org.StandardOrganizationServicesManager.getUser(StandardOrganizationServicesManager.java:3265)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
at com.sun.proxy.$Proxy66.getUser(Unknown Source)
at wt.session.StandardSessionManager.getUser(StandardSessionManager.java:454)
at wt.session.StandardSessionManager.getAdministrator(StandardSessionManager.java:326)
at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:289)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
at com.sun.proxy.$Proxy56.setAdministrator(Unknown Source)
at wt.audit.StandardAuditService.performStartupProcess(StandardAuditService.java:294)
at wt.services.StandardManager.startup(StandardManager.java:459)
at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363)
at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112)
at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:167)
at wt.services.StandardManager.startup(StandardManager.java:459)
at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44)
at wt.method.MethodServerMain.run(MethodServerMain.java:584)
at wt.method.MethodServerMain.main(MethodServerMain.java:353)

2024-06-07 11:01:39,007 FATAL [main] wt.method.server.shutdown - Stopping services...
2024-06-07 11:01:39,008 INFO [main] wt.method.server.shutdown.services - All managers shut down.
2024-06-07 11:01:39,008 FATAL [main] wt.method.server.shutdown - MethodServer stopped

[shussaini]

It seems Windchill is unable to communicate with the changed LDAP. Check this article. There is also a tech support video on the migration.

regards
~Syed

[olivierlp]

Hi @RP_10484037 ,
I wanted to see if you got the help you needed from @shussaini.
If so, please mark his reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,

[MikeLockwood]

Just a comment.

These messages indicate that a connection cannot be made. Too bad it doesn't say exactly that:

- Unable to start all managers
- Could not initialize Auditing Service

There is nothing specific about the Auditing Service - it just happens to be the first one.