PSM Agent: Could not be loaded

[kchaithanya]

Hi All,

I've installed PSM agent and while trying to monitor Windchill Health Status from PSM system, getting  no data. Searched for PSM logs in Windchill and found below message in dt_ptc.wt.MethodServer-v10.x-xxx.yyyy.com-80-Windchill-1_bootstrap_8624.0 ..

Any ideas how to troubleshoot this ??

Thanks in advance..

Regards,

Krishna Chaithanya

[rchamatkar]

Hi,

Are able to see your agents in psm client. Is agent installation successful?? Please provide PSM logs.

Have you restarted windchill after agent installation? PSM install logs are in <userProfile>/installer/logs

PSM server logs can be found in PSMSrever_dir/logs/server

Thanks,

Rupesh