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PSM Agent: Could not be loaded

kchaithanya
10-Marble
10-Marble
‎Jul 02, 2016 03:18 AM
‎Jul 02, 2016 03:18 AM

PSM Agent: Could not be loaded

Hi All,

I've installed PSM agent and while trying to monitor Windchill Health Status from PSM system, getting  no data. Searched for PSM logs in Windchill and found below message in dt_ptc.wt.MethodServer-v10.x-xxx.yyyy.com-80-Windchill-1_bootstrap_8624.0 ..

16.JPG

Any ideas how to troubleshoot this ??

Thanks in advance..

Regards,

Krishna Chaithanya

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rchamatkar
5-Regular Member
5-Regular Member
(To:kchaithanya)
‎Jul 05, 2016 07:28 AM
‎Jul 05, 2016 07:28 AM

Hi,

Are able to see your agents in psm client. Is agent installation successful?? Please provide PSM logs.

Have you restarted windchill after agent installation? PSM install logs are in <userProfile>/installer/logs

PSM server logs can be found in PSMSrever_dir/logs/server

Thanks,

Rupesh

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