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PTCs System Monitoring and Java Runtime Environment 64-bit

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PTCs System Monitoring and Java Runtime Environment 64-bit

All,

For a while I have been struggling with the fact that PSM client.jnlp will only work with the 32 bit version of the Java JRE.

Recently JRE 1.7 update 71 came out and the client.jnlp will no longer start up and run.

I use a 64-bit HP workstation and load both the 64-bit and 32-bit versions of the JRE routinely.

I contacted PTC tech support and they inform me that their PSM client in certified for Jave 1.6 32-bit. So we went through a lot of trial and error to get it to use the latest Java 1.7 update 71. Nothing would get it to work, so on my one I started the arduous troubleshooting process:

I did some testing and found the following:

I uninstalled all Java from the computer and rebooted.

I installed JRE 1.6_38 32-bit

Ran PTC’s PMS client.jnlp and it worked fine.

I installed JRE 1.7_55 32-bit

Ran PTC’s PMS client.jnlp and it worked fine.

I installed JRE 1.7_65 32-bit

Ran PTC’s PMS client.jnlp and it worked fine.

I installed JRE 1.7_67 32-bit

Ran PTC’s PMS client.jnlp and it worked fine.

I installed JRE 1.7_71 32-bit

Ran PTC’s PMS client.jnlp and it will not run.

I uninstalled JRE 1.7_71 32-bit and reinstalled JRE 1.7_67 32-bit and 64-bit

I ran PTC’s PMS client.jnlp and it worked fine with the 32 bit version.

Apparently there is something in the JRE 1.7_71 which will not allow the PMS client to run.


Has anyone else run into this issue? What was your resolution?

Our IT people request that we use the latest Java versions for security reasons.

The fact that commonly used applications are not compatible with the software that is trying to plug the security holes is not acceptable. Am I wrong?

Respectfully

Earl Beattie
ProE Systems Administrator

1 ACCEPTED SOLUTION

Accepted Solutions

Re: PTCs System Monitoring and Java Runtime Environment 64-bit

Thanks Tim,

I will give it a try.

Earl

Well, this is great. I updated my jave o 1.7u71 and the thick client is working fine.

Thank you for this answer to the issue.

2 REPLIES

Re: PTCs System Monitoring and Java Runtime Environment 64-bit

Earl,

I've seen the web start client look/act differently sometimes with Java 1.7 (the colors when selecting items on dashboards, etc), so I found the dynatrace Thick client on the downloads page of the PSM Go page:
www.ptc.com/go/psm

Click that and go to software downloads. Then select "Software downloads" the "dt55_client_windows.exe". I'm using it, and have had no issues at all with having the 64-bit Java 7 installed.

Re: PTCs System Monitoring and Java Runtime Environment 64-bit

Thanks Tim,

I will give it a try.

Earl

Well, this is great. I updated my jave o 1.7u71 and the thick client is working fine.

Thank you for this answer to the issue.