We are having a problem creating Promotion Requests on our production server. However, this is working correctly on our test server which is effectively a two-week old image of our production server. We're trying to figure out what we changed.
Our production server is giving us the "Attention: Creation of the promotion request failed. The promotion request can not be created. Contact ..." error, which hasn't been particularly helpful.
I've compared the policy rules of both systems, and the life cycles, and see no differences. Can anyone suggest where else to look? Could it be a missing file in the codebase, or is it something more straight forward?
Thanks for any help!
Steve
Thanks for the reminder. I had forgotten this step. I’ll try this later this evening when there aren’t any users on the system.
Thanks,
Steve R.