Problem With Promotion Request Creation

[srector]

We are having a problem creating Promotion Requests on our production server. However, this is working correctly on our test server which is effectively a two-week old image of our production server. We're trying to figure out what we changed.

Our production server is giving us the "Attention: Creation of the promotion request failed. The promotion request can not be created. Contact ..." error, which hasn't been particularly helpful.

I've compared the policy rules of both systems, and the life cycles, and see no differences. Can anyone suggest where else to look? Could it be a missing file in the codebase, or is it something more straight forward?

Thanks for any help!
Steve

[sdrzewiczewski]

What does the Method Server log say when you try to create it? There is
probably more detailed information there.



Steve D.

[achukwuka]

Steven R,

To trouble shoot further, you might need to set the below verbosities and recreate the problem. These verbosities would log all access policy issues and let you know if it is an ACL issue or not. Set these in the wt.properties file, restart the application, then recreate the problem. Once done, unset or remove these verbosities as they are very chatty and will result in a performance penalty if left unset.


wt.access.verboseExecution=true
wt.access.verbosePolicy=true
wt.access.verboseEvent=true


HTH,

Thanks


Alexius C. Chukwuka
IT Analyst, PDP Systems
John Deere Power Systems
Product Engineering Center
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[srector]

Steve D. and Alex,

Thanks for the reminder. I had forgotten this step. I’ll try this later this evening when there aren’t any users on the system.

Thanks,

Steve R.

[bfrandsen]

Steve,
I have seen this happen when the OIR defines a Folder that is not
available in the current product.
/Bjarne



Steven Rector <steven.rector@drs-sts.com>
22-03-2010 21:45
Please respond to
Steven Rector <steven.rector@drs-sts.com>


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Subject
[solutions] - Problem With Promotion Request Creation






We are having a problem creating Promotion Requests on our production
server. However, this is working correctly on our test server which is
effectively a two-week old image of our production server. We're trying to
figure out what we changed.
Our production server is giving us the "Attention: Creation of the
promotion request failed. The promotion request can not be created.
Contact ..." error, which hasn't been particularly helpful.
I've compared the policy rules of both systems, and the life cycles, and
see no differences. Can anyone suggest where else to look? Could it be a
missing file in the codebase, or is it something more straight forward?
Thanks for any help!
Steve

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