Reports not displayed for regular users.

ebeattie · ‎Jun 27, 2012

Hello All,

I have an interesting problem I hope someone can help with.

My company had some reports created for us to help gather statistics. We also had 2 reports created so our users could print out a Change Request or a Change Notice and have all the attributes printed. This is something that should be out of the box but it is not.

The reports are very nice. The problem comes in when we designated the reports ready to use and specified the areas where they should be visable to the users.

Administrators can see them fine. The regular users (designers etc.) can not.

I can not find anywhere to fix this. I put in a call to PTC Tech Support and they have not gotten back to me yet.

Does anyone have an idea what is causing this behavior?

PDMLink 9.1 M050 - no Business Reporting.

Thank you,

Earl Beattie

ProE Administrator

ebeattie · ‎Jun 27, 2012

Sorry,

Forgot to mention this is in PDMLink 9.1 M050 without the Business Reporting

Thanks,

Earl Beattie

MikeLockwood · ‎Jun 27, 2012

Is this box checked (from Site, Reports)? May have to scroll to see it.
[cid:image002.jpg@01CD5438.A18D0D90]

You can add a column that shows this checkmark to the Site level Reports table. Probably should be there OTB.
[cid:image003.jpg@01CD5438.A18D0D90]

Attached by the way is a Report Template of Report Templates - but I can't figure out how to include a column listing this checkmark here. Note: The same report is supplied OTB, but it is labeled "Domain Reports" and no one knows what that means.

ebeattie · ‎Jun 27, 2012

Hi Mike and the rest of the solutions group,

Well, Mike, you kicked the dust out of my head and gave me something to
think about, so I finally got a solution. Maybe not the best, but a
solution.

Your emphasis on the Site context got me to thinking.
So I removed the reports from the Organization context and imported them
into the Site context. Reset all the switches just as I had in the
Organization context and just like magic, my users can see and use the
reports.

Thank you all so much.

Respectfully.