SMTP windchill with microsoft 365

[arongoni]

Version: Windchill 12.0

Use Case: after switching from gmail to microsoft 365 he no longer sends me mail

Description:

i have set
mail.properties
wt.mail.smtp.username=xxxxxxx
wt.mail.smtp.password=xxxxxxx
wt.properties
wt.mail.mailhost=smtp.office365.com:587
wt.mail.properties=\$(wt.home)\$(dir.sep)mail.properties
wt.mail.smtp.starttls.enable=true

site.xconf

<Property name="wt.mail.mailhost" overridable="true" targetFile="codebase/wt.properties"
value="smtp.office365.com:587"/>
<Property name="wt.mail.properties" overridable="true"
targetFile="codebase/wt.properties"
value="$(wt.home)$(dir.sep)mail.properties"/>
<Property name="wt.mail.smtp.starttls.enable" overridable="true"
targetFile="codebase/wt.properties"
value="true"/>

Where is the error?

Thanks

[VladimirN]

Article - "How to configure an SMTP mail server in Windchill": https://www.ptc.com/en/support/article/CS46949 

[d_graham]

@arongoni ,

You stated, "he no longer sends me mail".

Is anyone receiving email? Or is it just you that is not receiving email?

[arongoni]

He no longer sends mail to anyone

[d_graham]

Likely the problem is in the IE task SendMail.xml

This task includes a webject. name Send-Mail type MSG

If using Office 365 mail, the FROM parameter's data in the Send-Mail webject must be the value of wt.mail.smtp.username from mail.properties.

Therefore, if using Office 365 mail the Send-Mail webject's FROM parameter's data should be hardcoded with the email address specified in mail.properties wt.mail.smtp.username.