Hi,
We'd like the Change Request workflow to set the state of the associated Problem Report to something else than "Accepted".
We've already 'streamlined' PR workflow so that all PRs go to state "Accepted" directly. If a PR won't proceed to CR it's set manually to Rejected. However, if CR is made then the PR state is still "Accepted" and therefore more difficult to see which are in process and which are new.
I know, you're asking why not use the Open state for PRs... well, just too much of clicking for the Problem Report Analyzer.
So, is there a way to set up a robot in Change Request workflow to tell the associated PR to go to certain state in the Life Cycle? And of course in the end to Resolved as it is already defined.
