Task Assistant Not Opening/'Functioning

[DC_10584147]

I am using Windchill PDMLink Release 12.1 and Datecode with CPS 12.1.0.0

When selecting the Task Assistant from the Actions button of a Task, nothing happens. No opening of a Task Assistant window or dialog box.

Here are the errors that I faced
No error message, just no response from the system.

[HelesicPetr]

hello @DC_10584147 

I would check browser security configuration. 

Very often something is blocked by company security rules. 

Check if the behavior is reproducible in others browsers. Chrome, IE, Firefox 

PetrH

[DC_10584147]

Hi HelesicPetr,

I have tried Chrome and Edge as these are the only two which are approved for use.

I have run the &jcaDebug=1 and noted that the Action for Task Assistant is not even being listed or controlled.

[HelesicPetr]

Hi @DC_10584147 

I can see that there are some custom ext. actions.

It seams that the actionConfiguration xml file customActionModel.xml contains wrong definition for the Task assistant.

Check the OOTB actionModel definition and add the correct row to the customActionModel. 

There can be naming change or something else between Windchill versions. 

similar think happened to me if I just copy the customActionModel file from previous version to new one without any check, Some actions were missing because they change a internal name used in the XML. 

PetrH

[cgautier]

Hello DC_10584147,

I'm Charles from PTC Technical Support in Europe, I will provide you assistance on this question. Was the information provided helpful somehow?

KR,

Charles.