Update existing installation - PTC Solution Installer 9.1

[ptc-1150384]

Hello, I need to install "Windchill MPMLink 9.1" ("windchill 9.1" is already installed). So, I have to use the "PTC Solution Installer 9.1" to install this product. But, when I launch "Solution Installer 9.1", I can't select the Installation Type : "Update existing Installation". I can select only express and advanced installation. Do you have an idea to solve my problem?? BR, Nicolas.

[DmitryTsarev]

Make sure you're logged in as the same user who installed Windchill. Installer stores data in "\Documents and Settings\<User_Name>\Application Data\PTC\Windchill\psi_iir.xml" and refers to it when running update etc. Also the data in psi_iir.xml can be in contradiction with how Windchill is configured (mostly due to interrupted installations etc). In this case you'd have to modify ("correct") it manually.

[ptc-1150384]

Thank you for your answer. But I didn't understood , if I have to modify the .xml file or to modify the windchill config? Nicolas.

[MayurAima]

Hi, There is a change in the Registry Loaction for 9.1 release.It is now picking up the registry information from the base <location>/installer/instreg file . No you dont need to update anything if it is a plain server. After this the Update existing option should be visible & you should be able to update your installation. Hope this answers your question.

[DmitryTsarev]

Mayur, thanks for the tip, you're right (I actually hasn't noticed this until now). But there is a new file in 9.1 - psi_iir_index.xml and it's stored in "c:\Documents and Settings\Administrator\Application Data\PTC\Windchill\" so seems you still have to login as the same user, who installed Windchill (or manually copy the index to the Doc&Sett of the user who is trying to update). Christine, do you have the "c:\Documents and Settings\<user_name>\Application Data\PTC\Windchill\psi_iir_index.xml" in your Documents and settings? If no, copy it there from the Doc & Sett of the user who installed Windchill. If you have the file, have a look where it points and check the psi_iir.xml in that folder. There should be something like:

9ddbac0b7d

Make sure you have isInstalled="true" next to the modules you have installed.

[ptc-1150384]

I have modified the "psi_iir.xml" file which was in : C:\ptc\Windchill_9.1\installer\instreg. I have put the parameter "isinstalled" =true. And now it's ok. Thank you for your help. BR, Nicolas.