User Search The following error "The index search function is not available, an attribute search has

[VL_10298701]

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.1.0

user search
The following error occurs:

The index search function is not available, an attribute search has been used. The search results may not contain all of the objects you expected. Please contact your Windchill system administrator.

[avillanueva]

Did the system lose contact with the Index Search engine? Its possible it crashed and needs to be restarted or firewall is blocking ports.

[bhushan.d · Accepted solution]

Hi @VL_10298701 ,

This is Bhushan from PTC Technical Support team.

Please check below:

• Index Server is installed?
• Index Search Server is up and running?
• Can ping to Index Search Server and port 8085 (default) is open if Index Search Sever is on different host

What tyoe of search you are doing? Global search with specific attributes?

Is it possible for you to share additional information such as a Method Server Log?

Please refer PTC Knowledge Base Article: https://www.ptc.com/en/support/article/cs219507

If my response helps, please mark it as the solution to help other members. Thanks for using the Community!

- Bhushan

[bhushan.d]

Hi @VL_10298701,

I wanted to follow up with you on your post {Enter Hyperlink to Post} to see if your question has been answered.
If so, please mark the appropriate reply as the Accepted Solution for the benefit of other members who may have the same question.
Of course, if you have more to share on your issue, please let the Community know so that we can continue to support.
 

Thanks,
Bhushan