WGM woes with Windchill External access

[hvaradharajan-2]

Hi all,

We have our internet gateway for all the access of several inhouse applications that can run on a browser.

Windchill is one of them. We use PDMLink 10.2

But the strange thing is that the login screen is not presented in WGM and DTI, because of the authentication requested by the internet gateway before the client can hit the windchill server.

Has anyone faced these kind of issues?

Best Regards

Hari

[BineshKumar1]

Internet gateway works similar to Form based authentication - Follow the steps here  http://support.ptc.com/cs/help/windchill_hc/wc102_hc/index.jspx?id=WCCG_BusLogicCust_DTIFrameworkFormBased&action=show for DTI

As for WGM, before you register or activate the session, open embedded browser and navigate to Windchill page. It will prompt for authentication, now go to server manager and register the server.

Regards

Binesh Kumar

[gleitner]

Hi Kumar,

do you know a working solution when there is an additional authentication required such as netscaler before accessing the pdm server?

it's fine for workgroup manager client using the embedded browser for authentication.

I'm struggling @ DTI with netscaler authentication.

Do you have any idea on this topic?

thanks Gerhard

[BineshKumar1]

Hi Gerhard,

Did you try this?

Navigate to the following directory:<Windchill>\codebase\com\ptc\windchill\enterprise\nativeapp\msoi\client\xml
Locate the following files:

wtDesktop.xml
wtOffice.xml
wtWindows.xml


In each file, replace the following line:<action serverAction="DTILogin" type="HTTP"></action>with<action serverAction="DTILogin" type="WIZARD"></action>

Regards

Binesh

[gleitner]

Hi Kumar, thanks for your suggestion;

I tried this options before.

attached there is the DTI logging using those settings

(location of the changed xml files: "C:\Program Files\PTC\Desktop Integration\xml")

kind regards, Gerhard