Hello,
My client just got a new laptop, Win 7 (no idea whether 32 or 64-bit).
He logs in into the web version , but when he tries to open a FRACAS system in the Recent Files list, WQS is working hard, displaying the "hourglass" (in fact, circle moving around) and seems to be in the data section, but after a while, there is a glitch on the screen and the user is redirected back to the Start Screen.
This happens with the web version, on his machine and on any other computer (including mine, remotely).
On only one computer,there was an error message: Recordset "Relex. DocumentModel.Recordsets.LinkDataRecordset" failed to open.
As this did not happen anywhere else, I don't think this is important.
When the user logs into the desktop version on my PC remotely, everything is working fine.
I removed his user name in the Admin tool and recreated it with the same Groups, but the situation did not change. On his old computer, there was no problems but now, as I mentioned, even on other computers, the situation is the same, but only with the web access. No other users have the same issue.
Any idea what is going on and how to fix it?
Thanks.
