Windchill Creoview job failing

[JavierL]

I have a fairly large assembly checked in, I have removed all issues on the model and it fully regenerates without any errors or server warnings

However when I check it in, we cannot get the creo view to work, it works on everything else in the assembly, but not the top level, we just get a JOB FAILED

here is the log we get (names have been changed to protect the innocent...):

"

Job Log

Jan 28, 2021 7:42:34 PM:Start Job: Assembly  - assy_core.asm, B.26 Jan 28, 2021 7:42:34 PM:make temp dir D:\ptc\Windchill_11.2\Windchill\temp\pubtemp\publish2632647833872901899.tmp Jan 28, 2021 7:42:34 PM:"As Stored" Config Spec is available Jan 28, 2021 7:42:34 PM:The EPMDocument As Stored Config Spec was selected as the default Jan 28, 2021 7:42:34 PM:Start: Assembly  - assy_core.asm, B.26 Jan 28, 2021 7:42:34 PM:Authoring Application: Creo Jan 28, 2021 7:42:34 PM:Transferring Files to: D:\ptc\Windchill_11.2\Windchill\temp\pubtemp\publish2632647833872901899.tmp Jan 28, 2021 7:42:46 PM:Number of Files (identified to be) Transferred: 688 Jan 28, 2021 7:42:46 PM:Creo Asm Conversion Jan 28, 2021 7:42:46 PM:Added request to PROE queue Jan 28, 2021 7:42:47 PM:Job 5,372 submitted to worker: windp2-PROE:1 Jan 28, 2021 7:42:47 PM:LOGID: worker_280.log Jan 28, 2021 7:42:47 PM: Registering Server Jan 28, 2021 7:42:49 PM: Downloading assy_core.asm Jan 28, 2021 7:42:53 PM: Loading assy_core.asm Jan 28, 2021 7:45:12 PM:Failure to retrieve assy_core.asm name assy_core (err = -4) Jan 28, 2021 7:45:12 PM:Asm Processing Returned: $ERROR$ Failure to retrieve assy_core.asm name assy24u_core (err = -4) Jan 28, 2021 7:45:12 PM:Attempting to delete temporary workspace publish2632647833872901899tmp. Jan 28, 2021 7:45:13 PM:Done deleting temporary workspace publish2632647833872901899tmp. Jan 28, 2021 7:45:13 PM:CadAgent Returned: $ERROR$ Failure to retrieve assy_core.asm name assy_core (err = -4) Jan 28, 2021 7:45:13 PM:End (with Error): Assembly  - assy_core.asm, B.26 Jan 28, 2021 7:45:13 PM:End job (with error): Assembly  - assy_core.asm, B.26 Jan 28, 2021 7:45:13 PM:Publish Complete event dispatched Jan 28, 2021 7:45:13 PM:remove temp dir: D:\ptc\Windchill_11.2\Windchill\temp\pubtemp\publish2632647833872901899.tmp" I thought initially that it was failing because it was not regenerating cleanly but this did not work We are trying to get the creo view file over to manufacturing (do not have creo parametric) Thanks!

[TomU]

Take a look at the trail file in the folder of that CAD worker from the same time period.  See what it has to say.  Keep in mind that if the assembly has placement failures, missing components, or failing features, it won't publish and this is the message you will get back.

[JavierL]

Hey Tom

Thanks, I thought it was an error with some of the library released parts which had relations that were causing havoc because they couldnt be checkedout, but after I fixed all those parts, the top level assembly regenerated and saved cleanly with no errors and its still failing for some reason

[BenLoosli]

Are the files being pulled directly from Windchill or did someone do a backup from Creo Parametric for the publishing?

What CAM software  are you running? If Creo, then why do the CreoView file?

What file output format do you have the CreoView publisher creating for your CAM system?

It looks like the CreoView publishing, which is Creo Parametric, cannot find all of the component files of the assembly.

How can you do the publishing if you do not have Creo Parametric?

[JavierL]

Hi Ben

this is all directly from Windchill

CreoView is what Manufacturing is using to develop work instructions

we dont use any PTC CAM software

[sethkulppi]

Hi Javier,

Did you end up finding out what was causing this? We just started getting the same error.

Anything you remember would be much appreciated.

Thanks!

[HelesicPetr]

Hi @sethkulppi 

@TomU has had good advice - take a look at the trail file in the folder of that CAD worker from the same time period. 

The trail file will show you what is going on in the Creo session, and when the assembly can not retrieve the model. 

For example, you could upgrade Creo to newer version but the server Creo worker is still on the old version. Then new models can not be retrieved.

PetrH  

[JavierL · Accepted solution]

Hi, so the problem ended up being the CAD worker was running on the same server as a bunch of other engineering tools, so it was running out of ram, becoming unresponsive and would fail.

Short term solution was to increase the timeout number on the recipe file, this helped on almost all of the larger assemblies

But only recently did the MCAD team move the CAD worker to its own machine, and this has all but eliminated failures, granted if somebody checks in a garbage model with all sorts of errors it will still fail