Windchill Publisher not working

[RM_8026914]

Version: Windchill 12.0

Use Case: We have a new licenses for the company and since then the publisher is not working. I updated the license on the publisher and made sure that "Worker Agent Adminstration" is working. They all look good. Is there something that I am missing.

Description:

Aug 16, 2024, 2:36:13 PM:Start Job: Assembly - ptc-oa-engine-assy.asm, X1.2 Aug 16, 2024, 2:36:13 PM:make temp dir D:\ptc\Windchill_12.0\Windchill\temp\pubtemp\publish9178537533189300603.tmp Aug 16, 2024, 2:36:13 PM:"As Stored" Config Spec is available Aug 16, 2024, 2:36:13 PM:The EPMDocument As Stored Config Spec was selected as the default Aug 16, 2024, 2:36:13 PM:Start: Assembly - ptc-oa-engine-assy.asm, X1.2 Aug 16, 2024, 2:36:13 PM:Authoring Application: Creo Aug 16, 2024, 2:36:13 PM:Transferring Files to: D:\ptc\Windchill_12.0\Windchill\temp\pubtemp\publish9178537533189300603.tmp Aug 16, 2024, 2:36:47 PM:Number of Files (identified to be) Transferred: 1,309 Aug 16, 2024, 2:36:47 PM:Creo Asm Conversion Aug 16, 2024, 2:36:47 PM:Added request to PROE queue Aug 16, 2024, 2:36:48 PM:No available connected worker Aug 16, 2024, 2:36:48 PM:Starting new worker NEW-LENOVO-PROE:1, attempt 1 of 3 Aug 16, 2024, 2:38:51 PM:Timeout exceeded waiting for a reply from the CadAgent - Time out 123 seconds Aug 16, 2024, 2:38:53 PM:No available connected worker Aug 16, 2024, 2:38:53 PM:Starting new worker NEW-LENOVO-PROE:1, attempt 2 of 3 Aug 16, 2024, 2:40:56 PM:Timeout exceeded waiting for a reply from the CadAgent - Time out 123 seconds Aug 16, 2024, 2:40:56 PM:No available connected worker Aug 16, 2024, 2:40:56 PM:Starting new worker NEW-LENOVO-PROE:1, attempt 3 of 3 Aug 16, 2024, 2:41:10 PM:No available connected worker Aug 16, 2024, 2:41:10 PM:Starting new worker NEW-LENOVO-PROE:1, attempt 1 of 3

[avillanueva]

It looks like your worker is not successfully starting and if it was working prior, I would focus first on licensing. Here is the starter for trouble shooting:

https://www.ptc.com/en/support/wnc-publishing-troubleshooter?source=search

In your case, make sure you can launch Creo on the CAD worker machine. If Creo can start and pull the new licenses, then you can eliminate that. Did the startup command for Creo change at all? The cad worker references a batch file so if that change, you may need to update that. Did you also know that you can get a free license for the CAD worker so that they do not need to pull from your main CAD pool? I have a license server running on my CAD worker machine for that purpose. Contact your sales rep.

Based on it not starting up, there can be many faults in the chain but follow the troubleshooter and you should be able to narrow down the cause.