What does your license Management Info page say? For my users, they need to be in the PTC Creo Data Management and Visualization group AND PTC Windchill Advanced License group. Check to make sure they are also not in View and Print License group.
The PDMLink Module license should allow CAD interaction, but do you only have one user in your system? You mention CAD Authors in plural. That table shows that you have not applied the license to any user. Be sure to check that your system is properly licensed. Assign one user to that license profile and verify that you are able to interact with CAD.
The minimum license you need for CAD interaction depends on which CAD systems you have in use. You should interact with your reseller for this. Here is a brief packaging overview of license capabilities. Your reseller has access to a much more detailed license capabilities matrix. If you're working with WTParts you will need Windchill Advanced as your "base license". For CAD Interaction (outside of the one PDMLink Module license) you will need Windchill Base or Advanced combined with either "Creo Data Management & Visualization" (for Creo), "Multi-MCAD Data Management & Visualization Essentials" (for Inventor, Solidworks, and AutoCAD), or "Multi-MCAD Data Management & Visualization" (for NX and CATIA).
If you need time to evaluate which users need which type of licenses you could contemplate to activate an uncapped license file. This will give you a 180 days grace period to run without license enforcement. License your server properly. The PDMLink Module license is a converted license (from the previous Heavy license).
Good luck!
Permanent heavy and light licenses were converted to the PDMLink Module licenses.
I totally agree on checking the license count. @bbennett: you should check out the Allocation table for License Management at PTC and verify how many licenses you have available. I have seen that licenses have become "lost" after importing a new license file, but they reappeared with the next license file I imported.
If you have a TEST environment at hand you can run the same license file on both servers and still be compliant. Since the license response file does not come with a manifest you can test that the license file contains all the licenses you need by importing it to the TEST environment first. This is particularly important to avoid deploying a malformed license file to your PROD server.
It is also through this table you may generate an uncapped license file.
Hi
The easiest way is a online retrieving licenses.
If the server has a internet connection then just login with your company PTC account and the licenses will be retrieved automatically.
I have experience that sometimes the licenses had been bought but the system did not reflect that agreement and PTC License support had to correct the windchill license type and count.
PetrH
