Windchill down, unable to start services.

[AB_10719487]

I am using Windchill PDMLink Release 11.2 and Datecode with CPS 11.2.1.17

Upon reboot of the Azure server, we are unable to restore the services for Windchill. In checking the logs it seems there are issues with Java folder permissions. When launching the web site we keep getting a 503 error. And I can't start the Windchill AppServer, keep getting an error code 1.

Here are the errors that I faced
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
&
Windows could not start the WindChill AppServer on the local computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1.

[AB_10719487]

Here is the error I'm getting as reported in the log file:
[2023-10-03 16:04:18] [info] [ 7292] Commons Daemon procrun (1.0.15.0 64-bit) started
[2023-10-03 16:04:18] [info] [ 7292] Running 'Windchill AppServer' Service...
[2023-10-03 16:04:18] [info] [ 5660] Starting service...
[2023-10-03 16:04:18] [error] [ 5660] Failed creating java C:\Program Files\Amazon Corretto\jdk1.8.0_242\jre\bin\server\jvm.dll
[2023-10-03 16:04:18] [error] [ 5660] The system cannot find the path specified.
[2023-10-03 16:04:18] [error] [ 5660] ServiceStart returned 1
[2023-10-03 16:04:18] [error] [ 5660] The system cannot find the path specified.
[2023-10-03 16:04:18] [info] [ 7292] Run service finished.
[2023-10-03 16:04:19] [info] [ 7292] Commons Daemon procrun finished

[Ajit_Kulkarni]

The error is simple. Please make sure the path C:\Program Files\Amazon Corretto\jdk1.8.0_242\jre\bin\server existed.

This happens a lot after amazon corretto update. 

[TomU · Accepted solution]

This is why I don't use the Amazon Corretto installer (use the .zip instead of the .msi) and never include the Java version in the folder name.

See CS318019 for an example.

[AB_10719487]

Do I need to remove/uninstall previous versions of the Amazon Corretto? 

And will I need to point Windchill to new install location? If so, where is this done at?

[HelesicPetr]

Hi all, 

It is a permission issue.

That is the reason why I always advice to use different location then the "Program Files".

If the java is out of the "Program Files" folder I've never seen this problem.

PetrH

[AB_10719487]

I was able to follow the article that was posted to move the Java folder. Took a bit to modify Windchill to point to the new folder, but I got it figured out and it is now working.