Windchill publishing does not get files to worker

[gchampoux]

I have Pro/E publishing set up for the first time in Intralink 9.1, but cannot publish any Pro/E model or drawing.
When I click on "Create Default Representation" (where the thumbnail should be) for an EPMDocument, The job fails, and I get the following in the job details:

Apr 29, 2011 1:04:26 PM:The EPMDocument As Stored Config Spec was selected as the default
Apr 29, 2011 1:04:26 PM:make temp dir D:\PTC\Windchill\temp\pubtemp\publish7291880950650252002.tmp
Apr 29, 2011 1:04:26 PM:Start: CAD Part - st88610.prt, A.0
Apr 29, 2011 1:04:26 PM:Authoring Application: Pro/ENGINEER
Apr 29, 2011 1:04:26 PM:empty temp dir: D:\PTC\Windchill\temp\pubtemp\publish7291880950650252002.tmp
Apr 29, 2011 1:04:26 PM:Transferring Files to: D:\PTC\Windchill\temp\pubtemp\publish7291880950650252002.tmp
Apr 29, 2011 1:04:26 PM:Number of Files (identified to be) Transferred: 0
Apr 29, 2011 1:04:26 PM:No content to process
Apr 29, 2011 1:04:26 PM:End: CAD Part - st88610.prt, A.0
Apr 29, 2011 1:04:26 PM:remove temp dir: D:\PTC\Windchill\temp\pubtemp\publish7291880950650252002.tmp
Apr 29, 2011 1:04:26 PM:Publish Complete event dispatched
Apr 29, 2011 1:04:26 PM:End PublishJob (with Error): CAD Part - st88610.prt, A.0

It seems that the Pro/E files are not getting to the worker.

The worker is definately running/started (status=ON).
And I was able to confirm such by taking it offline (temporariliy) and using the "Test Worker" button, which was usccessful.

Gerry

[crosato]

Is your worker on a different box? Are you actually seeing <d:\ptc\windchill\temp\pubtemp\publish7291880950650252002.tmp> make it there?

Anytime we ended up with an issue in publishing CATIA docs it was usually an ftp error as we had the worker on it's own box.

[gchampoux]

More info:
The worker is on the same server as Windchill itself.
I cannot tell if the temp folder is being created because it happens too fast.
The worker is definately writing to the log file D:\PTC\Windchill\temp\pubtemp\PublisherQueue1
Therefore, I doubt there is a permission issue.

Gerry

In Reply to Chris Rosato:

Is your worker on a different box? Are you actually seeing <d:\ptc\windchill\temp\pubtemp\publish7291880950650252002.tmp> make it there?

Anytime we ended up with an issue in publishing CATIA docs it was usually an ftp error as we had the worker on it's own box.

[BenLoosli]

Pro/E Wildfire is installed on the Windchill server?
ProductView Adapter is installed on the Windchill server?
Pro/E worker is pointing to the proper adapter location?
Pro/E worker is started as a service?
Protk.dat has the right .dll file in it?
Adapter.pvi has the right location for the adapter files?


Thank you,

Ben H. Loosli
USEC, INC.

[murucbe]

Hi,

- Is your WF version compatible with Intralink 9.1 version ?

- Check the trail file for errors from the adapter installation folder.

- It could also be due to license setup

Regards,

Murugesh

On Fri, Apr 29, 2011 at 11:03 PM, Gerry Champoux <-<br/>> wrote:

> More info:
> The worker is on the same server as Windchill itself.
> I cannot tell if the temp folder is being created because it happens too
> fast.
> The worker is definately writing to the log file
> D:\PTC\Windchill\temp\pubtemp\PublisherQueue1
> Therefore, I doubt there is a permission issue.
>
> Gerry
>
> In Reply to Chris Rosato:
>
> Is your worker on a different box? Are you actually seeing
> <d:\ptc\windchill\temp\pubtemp\publish7291880950650252002.tmp> make it
> there?
>
> Anytime we ended up with an issue in publishing CATIA docs it was usually
> an ftp error as we had the worker on it's own box.
>
>

[gchampoux]

Ben,

Yes to all.

The worker is definitely running.
After I start the worker from Windchill, I can see xtop.exe in the task manager on the server.
And the test job (also fired off from within the Windchill browser) worked perfectly.

Take a look at the 2 lines below that I highlighted in red.
It appears that the Pro/E files are not getting sent to the worker.

Note: The example below is of a single part with no dependencies.

Gerry Champoux
Lead Engineer
Information Technology

Williams International
2280 E. West Maple Road
Walled Lake, MI 48390-3828

' (248) 960-2816

7 (248) 960-2607

* -

þ www.williams-int.com <outbind: 123=" www.williams-int.com=">

[gchampoux]

I am using Wildfire 5 (Creo Elements Pro) M070.

The worker test job was successful, confirmed this.

Licenses are fine. Again, the test job confirmed this.

[Bill_Kunz]

What about your auth.properties file, is it set up correctly?

[jmomber]

Does the user you are using to publish the viewable (from auth.properties) have permission to accessto the object you are trying to publish? I believe I ended up making the user an Organization Admin or something of the sort.

~Jamie

[gchampoux]

Thanks to all that replied, and special thanks to several (like Jamie below) that had the solution.

I was totally unaware of the need for auth.properties, and it did not already exist in my Windchill install folder.
I can't beleive how deep this information was burried in the sys admin guide.

Gerry

In Reply to Jamie Groos:

Does the user you are using to publish the viewable (from auth.properties) have permission to accessto the object you are trying to publish? I believe I ended up making the user an Organization Admin or something of the sort.