Worker agent fails

[ssupport]

Version: Windchill 12.1

Use Case: Hi, I'm having trouble with Windchill Worker Agent. I use windchill 12.1.2, Creo adapter version 10 and Creo parametrix version 10 for my worker agent proe needs. The adapter is stored on the monolith system, I have directed the worker to preoworker.bat, it has been successfully tested from the worker to the server. but the flag in Worker agent administration is still white (executable not safe). I tried to run proeworker.bat manually, and when I restarted the worker agent administration flag, it could be clicked to red. but all publications in wvs job monitor remain in "READY" status, there are no errors whatsoever in the methodserver. I have created the auth.properties file, have also done xconfmanager for worker.exe.allowlist.prefixes & worker.exe.whitelist.prefixes to the creo view adapter path where preo is located. I've also made sure Workerdaemon is running on port 601. What else do I need to make sure?

Description:

[Hari_Vara]

Hi,

Please check the Worker Agent Log.

Cheers

Hari

[ssupport]

proe2pv 10.0.0 - Build: 20.0.0.0-P5KNN2 x86e_win64
Copyright (C) 2000-2023 PTC Inc. All Rights Reserved.

[2024-10-29 15:02:57] Starting ProE : 

just like this

the flag is green and status is fails to start

[ssupport]

proe2pv 10.0.0 - Build: 20.0.0.0-P5KNN2 x86e_win64
Copyright (C) 2000-2023 PTC Inc. All Rights Reserved.

[2024-10-29 15:02:57] Starting ProE : proe2pv 10.0.0 - Build: parametric10000 20.0.0.0-P5KNN2 x86e_win64
Copyright (C) 2000-2023 PTC Inc. All Rights Reserved.

[2024-10-29 15:04:33] Connecting to server "SKIWCLAPS" on port 49784
[2024-10-29 15:04:33] Connection established
[2024-10-29 15:04:33] Registering as WORKER3 skiwclaps PROE
COMPLETE

when i click start again the flag is red, and log displays as above. but the wvs job monitor status always READY for publish record

[Marco_Tosin]

Take a look at this article

Windchill Visualization Services Publishing Troubleshooter

[ssupport]

i have following the step but status in wvs jobmonitor always ready state

[Marco_Tosin]

Have you already searched on support site?

https://www.ptc.com/en/support/search/#q=wvs%20jobmonitor%20always%20ready%20state

[BenLoosli]

I have the same issue with one of my Windchill systems. Everything looks right, but the worker does not start. I have to log into the Windchill server and run ProeWorker.bat and then in WVA, I can get the worker to start. I then disconnect from the Windchill server so the ProeWorker process stays running. On my other Windchill system, everything works as it should. Very frustrating.

[Hari_Vara]

Hey all,

Since we are discussing about CAD workers. In my experience, many many customers are apprehensive about the fragile setup of the "Worker". They expect a Server grade architecture, even they recommend CAD worker to be on a Windows Server , some thing like Adobe publisher. However, at that time Creo was not supported on Windows Server. 

They should revamp this. Its a real pain seeing this fragile architecture in the era of Cloud and AI.

To those frustrating trouble shooting days for all of us here!!

Cheers & Happy Diwali!

Hari