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common causes for Pro/E crashing when accessing windchill

ptc-113113
1-Newbie

common causes for Pro/E crashing when accessing windchill

Ok we are very very new at Windchill,

I have a problem with Pro/E crashing whenever I select the workspace in Pro/E from the navigator.
I also experienced a crash while doing a check-in from Pro/E.

What are the first few things I should check to make sure my system is configured correctly?

Details:
Pro/INTRALINK Windchill 9.1 m020
Pro/E Wildfire 3.0 M220
Windows XP sp3, 32 bit


Best Regards,

Andrew Amsden
CAD\PDM Administrator
Midmark Corporation
937-526-8770



2 REPLIES 2

I have seen config.pro settings and other Pro/E customizations cause a crash, I would rename any config.pro, config.sup, protk.dat, etc.and run an OOTB load of Pro/E and see if the crashes still occur.

If the crashes keep occuring open a call with PTC tech support, otherwise start putting your Pro/E customization back into place until you determine what was causing the problem.

In Reply to Andrew Amsden:

Ok we are very very new at Windchill,

I have a problem with Pro/E crashing whenever I select the workspace in Pro/E from the navigator.
I also experienced a crash while doing a check-in from Pro/E.

What are the first few things I should check to make sure my system is configured correctly?

Details:
Pro/INTRALINK Windchill 9.1 m020
Pro/E Wildfire 3.0 M220
Windows XP sp3, 32 bit


Best Regards,

Andrew Amsden
CAD\PDM Administrator
Midmark Corporation
937-526-8770



Delete c:documents and settings/username/applications/ptc/.wf

I believe you lose your client-side workspace changes.

I don't remember exactly what causes the problem but I'm pretty sure this will fix it.
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