facing issue while updating password in IBM cognos configuration.

[SB_10376224]

Version: Windchill 11.2

Use Case: I am facing issue while updating password in IBM cognos configuration. It gives me error messages like below.

Description:

I am facing issue while updating password in IBM cognos configuration.
It gives error messages like below.

Launching a JVM using 'Maximum memory in MB']
Successfully launched a test JVM with the memory setting of '8192'. Note that this does not guarantee that the IBM Cognos service will start and run successfully.

To see which JVM options are based on this setting, view *****_location/bin64/*********_<OS>.xml and see your JVM documentation for an explanation of those options.

[Authentication Service]
[ ERROR ] The server did something wrong.
[ ERROR ] AAA-AUT-0016 The function call to '***********' failed.
[ ERROR ] CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' in the keystore '/************/reporting/configuration/certs/**********'.

['*********LDAP']
[ ERROR ] AAA-AUT-0016 The function call to '***********' failed.
[ ERROR ] CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' in the keystore '/*****************/reporting/configuration/certs/**********'.

['*********Portal']
[ ERROR ] AAA-AUT-0016 The function call to '*******' failed.
[ ERROR ] CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' in the keystore '/****************/reporting/configuration/certs/***************.

[Cryptography configuration test]
[ ERROR ] CAM-CRP-1273 An error occurred while initializing the cryptographic service.

[Marco_Tosin]

Have you already tried searching the PTC support KB yet to see if there is a possible solution to your problem?

I found this article that talks about an issue very similar to yours.

Starting Cognos service failed with "CAM-CRP-1095 Unable to find the encryption certificate with alias 'encryption' " in Windchill PDMLink

[SB_10376224]

Hi Marco,

Thanks for your support.

As per the suggested article, it is defined 2 causes

• Cause 1: Incorrect values provided in Dispatcher and Controller URI's
• Cause 2: Default encryption alias certificate was deleted

As I verified, Values provided in Dispatcher and Controller URI's are correct, also I can see default encryption alias certificate which isn't deleted.

Can we get a support on the same.

Thanks,

Srushti

[Catalina]

Hi @SB_10376224,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please detail what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,