rum-static.pingdom.net script error

[pcnelson]

Users who use the AutoCAD WWGM are getting a script error with a URL of http://rum-static.pingdom.net/prum.min.js This appears to have started after a maintenance update by IT, nothing Windchill related that I know of has been updated recently. We are on WC 10.2 M020, Creo 2.0 M110, and AutoCAD 2014. Any ideas where this might becoming from? Thanks

[SteveVinyard]

Is the WGM homepage set?

Do you get it with Mozilla as browser as well as IE?

(I can explain these further if needed)



[cid:image001.gif@01CF7046.C96AB930]

Stephen Vinyard
Business Development Manager/Solution Architect

[soerton]

We are experiencing this also with Inventor & AutoCAD WWGM. It started after we changed our home page to http://www.ptc.com/product/windchill. Our IS department believes it was an update to the site.

Stephen Oerton

Business Admin/End User

[bbigelow]

We are getting it too.
WGM for SolidWorks

[cid:image001.png@01CFAC08.20BB10C0]

[soerton]

My IS department reports there is an article & SPR for this already.

In the wgmclient.ini file, uncomment the java.script.errors line and change it to Hide and run

# Control the display and execution of the java script error dialogs.
# If the dialog is presented, the user can choose whether to stop or continue running the script.
# * Show - Show the java script error dialogs.
# * Hide and run - Hide the dialog and continue running the script.
# * Hide and stop - Hide the dialog and stop the script.
#java.script.errors=Show

java.script.errors=Hide andrun

Stephen Oerton

Business Admin/End User

[CraigPater]

CS178967<">https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS178967>

[pcnelson]

Steve, that makes sense because the Creo users are not getting it. Our homepage for Creo users is set to an internal page, but WWGM is not. Where do I set the WWGM homepage?

Stephen, In the South, if someone tells youthat you can't do something, if you want to get smart you reply "Hide and watch". "Hide and Run" sounds rather non-machoso I dont know that I will try that... 🙂 I maygive that a try if I cant get the home page set, althoughI'm not sure I want to hide all script errors.

[pcnelson]

Craig, I get the error:

Error:Document 178967> either does not exist or might have been pulled out from the knowledge base

[soerton]

In Reply to pete nelson:

Craig, I get the error:

Error:Document 178967> either does not exist or might have been pulled out from the knowledge base

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS178967

Stephen Oerton

Business Admin/End User

[TomU]

The page loaded fine for me. See attached PDF.