0x00000009

[ptc-6705332]

Hello,

starting Creo Parametric, i am supposed to register the "quality agent" and I'm asked wether to do it or not. If I pull "yes", an error message will blow up, telling me I should contact the technical support with the error "0x00000009", afterwards the program shuts down. If I pull "no", the program will directly shut down. Unfortunately I can't contact the technical support because my "web account does not hold the following required privileges to access this application: Customer Service Access", so I try it this way. Could anyone help me?

Thank you very much in advance!

[ptc-5150336]

Hi!

I had the same problem but I could fix it with the setup. I'm german so don't know the correct terms for what to click, but your name indicates you're too. So I'll give you a german answer (in case im wrong just comment): setup starten>neue software installieren hinzufügen> akzeptieren und lizenz angeben> bei Aplikationsauswahl war jetzt das Kästchen für Quality Agent nicht angekreuzt obwohl ich sicher war es gemacht zu haben> auswählen> installieren drücken und dann hat es wieder funktioniert

[ptc-6705332]

Hi, vielen Dank für die schnelle Antwort!

Allerdings weiß ich nicht von welchem "Setup" du sprichst.. Muss man das gesondert downloaden?

[ptc-5861819]

Wenn du Creo runterlädst, bekommst du einen ca 4GB großen zip-Ordner. In dem ist die Setupdatei drin zum Installieren der Software. Einfach noch einmal die Setupdatei starten und dann Richards Anleitung folgen.

[ptc-6705332]

Ahhh! jetzt habe ich es

Vielen Dank euch beiden!

[PT1]

Hi

Can you please write the solution of that problem in English?

Thank you

[PSSK]

you can just run the setup.exe and click update software and after installation click finish thats it 

now it will work.

[StephenW]

He's saying the quality agent wasn't installed even though it was checked to be installed.

Make sure when you are installing Creo, the quality agent is checked to install.

[PSSK]

just run the setup.exe and click update software and after installation click finish thats it 

now it will work

[GP_9835195]

Hello, I tried restarting the Setup.exe file and followed the steps again but nothing changes I still have the quality agent error message. Do you have a solution?

[LT_10467737]

Same problem for me