Blue Screen of Death

[abowman-2]

Hi all,

I'm a mechanical engineering student who uses Creo 3.0 (M110) for designing for my school's Formula SAE team, as well as in some classes. I built a new computer with the intent of using it to model and run FEMAP/Nastran simulations on for various projects.

Parts in it:

AMD Ryzen 7 1700 procesor

Gigabyte AB350M D3H motherboard

32GB Corsair Dominator Platinum ram

AMD Radeon R9 290 graphics card

Samsung 850 Evo SSD

650 watt EVGA power supply

Symptom: Every time I try to launch Creo parametric, on a very fresh install of Windows 10 Education edition, I get a blue screen of death with an "unexpected kernel mode trap" error to go along with it. I have all the most recent drivers from Gigabyte's website, and really can't figure out why Creo and nothing else causes a BSOD within seconds of opening up. I get to the main screen, and I don't get any script errors (which I've seen a million times when first opening Creo) eiteher.

I have stress tested ther CPU, memtested the RAM, and the GPU is an older part that has never had real issues (I've tried some other GPU's to no avail as well).. I know this is a very recently launched CPU architecture, and that might be contributing to the problem.

Any help would be appreciated!

[StephenW]

Very recent posts about this

Re: Bluescreen after installing newest Win10-Update

[AmitDeshpande]

A TS Bulletin has been posted on the PTC Support Website:

Windows 10 Creators Update (1703) may cause blue screen system shut down with Creo Parametric 3.0

Thanks,

Amit

[Dale_Rosema]

Login first and then click on the update.

If you click on the link and then login, you get:

Thanks, Dale

[StephenW]

You're on the highway to ... a sandstorm???  This is what west Texas looks like just before the duststorm blows in!!

[VladimirN]

Link works fine for me: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS000261077

PDF document with the contents of the page in attachment.

[MartinHanak]

See UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

[KDX]

Fix from Microsoft itself: 

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

[Mat]

The link to the update (also posted on CS261077; https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS000261077) seems to be dead.

[MartinHanak]

KB4022716 was replaced by KB4025342.

[Mat]

Thanks.

( https://www.catalog.update.microsoft.com/Search.aspx?q=KB4025342 )

bsod is now resolved, but somehow the icons within windchill are not loaded anymore:

[MartinHanak]

Please show the problem to PTC Support.

[Mat]

had to delete internet explorer's cache.

Everything is fine now.

Thanks!