Creo 9.0.3.0 not responding

[Michael_]

Whenever I stop working on creo for a period of time or the network pauses creo becomes unresponsive and shows as not responding - this happens quite often and the only way to fix it is to end the process in task manager and restart Creo.

Any ideas on how to fix this would be appreciated.

[Dale_Rosema]

Can you provide more information? Are you working across a network? Do have a VPN? What version? Is it cloud based?.....

[Michael_]

It's on a network plugged into the ethernet, creo 9.0.3.0 running on the hard drive using files and floating licence off the network

[BH_12246893]

What is your setting for SUPPRESS_LICENSE_LOSS_DIALOG?  I'm getting the feeling that Creo may be waiting for input from another window when this happens.

[Michael_]

SUPPRESS_LICENSE_LOSS_DIALOG is set to "No"

[BH_12246893]

Change it to yes.  

[StephenW]

@Michael_ Just a note, when you use "find" in the config.pro options, the * (asterisks) next to the value means that you are seeing the "default" value, not  the "set" value...it confuses most everyone.

If the option is already "set" in your config, for example to yes, when you search like this, the asterisks still shows on no, because it's default, not because it is set to no.

To verify what a setting is actually on, you have to look at your options, I used the "current session" drop down in the list so I see ALL set options that have been explicitly defined but you can us "all options" to see the value of EVERY setting, even if it is not explicitly set (aka, default).

[HF_CHINA]

会不会是电脑使用了睡眠或休眠模式，可以尝试一下电脑设置

[Michael_ · Accepted solution]

I've removed hibernate as an option in the sleep settings and also set the display to never turn off on battery and plugged in.

[KenFarley]

In the past I would experience this kind of thing when printing. Complete lockup of Creo, unable to do anything, needed to kill the process and start up Creo again.

What I found out after fighting with it for months is that for whatever goofy reason, sometimes when the print dialog was coming up, it was being placed behind the main Creo window. The dialog was waiting for input, and the main program was frozen until that dialog window was finished.

To get out of the situation was simply a matter of alt-tab and picking the dialog window.

So, maybe you're getting some sort of message window from Creo - license info, whatever, that needs you to click OK or something and that window is behind the others? It's a long shot, but worth a look. Knowing this has saved at least a small bit of my sanity.