Creo Crashing with Fatal Error Encountered Traceback has been written.

[ptc-1177430]

I am using Creo Parametric - Release 3.0 (connected) Release 3.0 and DatecodeM130

I was attempting to do an extrude operation to remove material. And then I attempted a hole operation to remove material for the same reason. On each occasion that caused a crash. I receive an error message stating Fatal error encountered. A traceback has been written to C:\&&&&&&\traceback.log. Please send it to Technical Support

Here are the errors that I faced
A traceback has been written to C:\productionproducts\traceback.log. Please send it to Technical Support

[remy]

Hi 

a crash happens when performing regular extrude operations and this is abnormal. I'm sorry about it.

Do you have an active maintenance to file a case?

In all cases can you copy and paste the content of the traceback.log (or at least the first block after the header)?

[ptc-1177430]

Good Morning,

Thank you very much for your response.  I am active on maintenance however we are on Creo 3 M130 still because of contractual requirements with a customer.  So maintenance is not able to provide support.  Below is the traceback.log information. 

The trace creation timestamp is: Tue Mar 22 10:38:31 22

The executable build timestamp is: Mon Apr 17 05:14:02 17

The datecode is: 2017020

The pro machine type is: x86e_win64

The process ID is: 17380

The traceback type is : CRASH

The logger exit status is: 00003

The release is: 3.0

The external datecode is: M130

The product title is: Creo Parametric

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 28600.

Main Thread 28600

=====================

0x00007FF687A67103   NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xffffffff, 0xffffffff, 0x0, 0x0 )

0

[remy]

Hi 

If you have active maintenance, then file a case. We can have that traceback analyzed and see if a fix exists.

In all cases, Tech Support will help you in a best effort possible.

The content you pasted is the header and it confirms that you are under Creo 3.0 M130.

Can you paste the next block? 

for your information here is a crash course on reading traceback content: https://www.ptc.com/en/support/article/cs232360 

[ptc-1177430]

Here is the next block.
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 28600.

Main Thread 28600
=====================
0x00007FF687A67103 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xffffffff, 0xffffffff, 0x0, 0x0 )
0x00007FF687A676B5 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x836303a0, 0x891d3019, 0x2a, 0x1b7de803 )
0x00007FF687A6764D NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x853d3db0, 0x891d2ced, 0x853d3db0, 0x81fcc2e8 )
0x00007FF687A6755F NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4400046a, 0x95a97db0, 0x46a, 0x96aab398 )
0x00007FF687C2BE6B NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x87c2bdd0, 0x4fbaca89, 0x0, 0x0 )
0x00007FF687A69EEF NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0xda, 0xffffffff, 0x4400046a )
0x00007FF687A69DCF NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x95a97db0, 0x0, 0x9e2e54f0, 0x8abe650e )
0x00007FF687A66B14 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x9e2e54f0, 0x0, 0x1, 0x95a97db0 )
0x00007FF687A66BC1 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x409ddf8, 0x0, 0x409ddf8, 0x0 )
0x00007FF687A668DB NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x409ddf8, 0x1, 0x409ddf8, 0x0 )
0x00007FF687ABEA9B NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x0, 0x409ddf8 )
0x00007FF68A25AF18 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x9e2e54f0, 0x4fbacd19, 0x0, 0xe0 )
0x00007FF68A25AEC2 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x9e2e54f0, 0x91867be0, 0x95a97db0, 0x836303a0 )
0x00007FF687E93041 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x836303a0, 0x0, 0x409ddf8, 0x87a9961a )
0x00007FF687E934A1 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x409ddf8, 0x1, 0xffffffff, 0xffffffff )
0x00007FF687CC93BA NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4fbacf20, 0x95a97db0, 0x83747c98, 0x83747c98 )
0x00007FF6892B888F NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x836325b0, 0x83747c98, 0x4fbad070, 0x8 )
0x00007FF687ACC3EE NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x2, 0x2, 0x7 )
0x00007FF687ACC247 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x836325b0, 0x8, 0x83747c98, 0xf57d6170 )
0x00007FF6892B0FD6 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x99e79b80, 0x8817f478, 0x95a97db0, 0x3 )
0x00007FF6892B0EA7 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x99e79b80, 0x460005dd, 0x8017d, 0x2 )
0x00007FF689585F34 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x83ae5380, 0x83631810, 0x460005dd, 0x89550c7d )
0x00007FF689550B25 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xf57ceda0, 0x99e79a10, 0x83631810, 0xf57ceda0 )
0x00007FF68954E496 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x9418f800, 0x0, 0x853d3db0 )
0x00007FF6895762EC NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x4fbad3a0, 0x836325b0, 0x836325b0 )
0x00007FF6895526BD NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xf57ceda0, 0xb6522348, 0x9e682b10, 0x0 )
0x00007FF68957524C NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xb6522348, 0x4fbad489, 0xf57ceda0, 0x9e4fd538 )
0x00007FF6895753FA NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x9a0604c0, 0xb6522348, 0x1 )
0x00007FF6895750B8 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4fbad680, 0x9e4fd538, 0xb6522348, 0x0 )
0x00007FF6893333B6 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xf57ceda0, 0x394, 0x394, 0xffffffff )
0x00007FF6893201BA NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xf57ceda0, 0x1, 0x394, 0xffffffff )
0x00007FF68AA56881 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xf57ceda0, 0xf57ceda0, 0x9a0604c0, 0x0 )
0x00007FF68AA5F662 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xffffffff, 0xf57ceda0, 0xf57ceda0, 0xf57ceda0 )
0x00007FF68AA563DC NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x9c, 0x9a0604c0, 0x0, 0xc03d1c20 )
0x00007FF68AA490C0 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xc03d1c20, 0x0, 0x80000a, 0x1000008 )
0x00007FF9E9681C4A NULL (NULL:0) (libui_sh:0x00007FF9E9400000) ( 0x1, 0x3e0aabc, 0xe959b060, 0x0 )
0x00007FF9E95963E9 NULL (NULL:0) (libui_sh:0x00007FF9E9400000) ( 0xc03d1c20, 0x1000008, 0xc11e0f60, 0xc11e0f60 )
0x00007FF68CBB3022 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4fbade60, 0x0, 0x4fbae120, 0xb7fbb2d8 )
0x00007FF68CBAD7D9 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x4fbae170, 0x9e3f7708, 0xffffffff )
0x00007FF68D2FD0D2 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0xb7fbb2d8, 0xb7fbb320, 0x31 )
0x00007FF68D2FD820 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x1b, 0x31 )
0x00007FF68D308807 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x1, 0x1b, 0x4fbae410, 0x91cb7cc0 )
0x00007FF68D302464 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFA03B5E73B NULL (NULL:0) (coretools_sh:0x00007FFA03B20000) ( 0x0, 0x1000008, 0x1000008, 0x0 )
0x00007FF68D3085B8 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x0, 0x91985e38 )
0x00007FF68AA64EDF NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x1000008, 0x9b7b4738 )
0x00007FF689EF201C NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x1, 0x0, 0x0 )
0x00007FF689EFE608 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF689EFE4A3 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x1, 0x0 )
0x00007FF68A2926B7 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xf57ceda0, 0x230, 0x4fbaeb80, 0x0 )
0x00007FF68A2B1C0B NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4fbaead0, 0x0, 0x0, 0xb7fc3ef8 )
0x00007FF68A2CF0F6 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x13, 0x0 )
0x00007FF68A2CF346 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4fbaed40, 0x4fbaed24, 0x4fbaed28, 0xe8fc312f )
0x00007FF68A739136 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x9b7b4738, 0x1, 0x3e9, 0x3ed )
0x00007FF68A2B4C97 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x3ed, 0x0 )
0x00007FF68A2ABB46 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xb82fc490, 0x0, 0x800001, 0xb8254830 )
0x00007FF9E9681C4A NULL (NULL:0) (libui_sh:0x00007FF9E9400000) ( 0x1, 0x202cc6, 0xe959b060, 0x3ed )
0x00007FF9E95963E9 NULL (NULL:0) (libui_sh:0x00007FF9E9400000) ( 0xb82fc490, 0x800000, 0xc07952c0, 0xc07952c0 )
0x00007FF68CBB3022 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x4fbaf330, 0x0, 0x4fbaf5f0, 0xb7fc42c0 )
0x00007FF68CBAD7D9 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x4fbaf640, 0xb6609fa8, 0xffffffff )
0x00007FF68D2FD0D2 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0xb7fc42c0, 0xb7fc4308, 0x0 )
0x00007FF68D2FD820 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x23, 0x0 )
0x00007FF68D308807 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x1, 0xffffffff, 0x4fbaf8e0, 0x91cb7cc0 )
0x00007FF68D302464 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x7, 0x0, 0x0, 0x0 )
0x00007FFA03B5E73B NULL (NULL:0) (coretools_sh:0x00007FFA03B20000) ( 0x91609200, 0x0, 0x3, 0x8a7d430a )
0x00007FF68D3085B8 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x95b8f120, 0xb2cf0cc0 )
0x00007FF68A2CF5D9 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x95b8f120, 0x3, 0x0, 0x0 )
0x00007FF6885ABF6A NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x95b8f120, 0x0, 0x3, 0x3 )
0x00007FF68E76411A NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x1, 0x4fbaf9f0, 0x3, 0x1 )
0x00007FF68E764038 NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xb2d44e4b, 0xa, 0xa, 0x0 )
0x00007FF6881EDB2C NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFA2D2E7034 NULL (NULL:0) (KERNEL32:0x00007FFA2D2D0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 29772
=====================
0x00007FFA2CD3A104 NULL (NULL:0) (win32u:0x00007FFA2CD30000) ( 0x142aba, 0x2e43326e, 0x744c, 0x51a6fa00 )
0x00007FFA2E44078E NULL (NULL:0) (USER32:0x00007FFA2E420000) ( 0x142aba, 0x0, 0x33, 0x80000000 )
0x00007FFA04BB76E7 NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0xb5fd7200, 0xb5fe4050, 0xb6091bf0, 0x1b7dce92 )
0x00007FFA04BB19CE NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0xb5fe4050, 0xb6091bf0, 0xb5fd7248, 0x0 )
0x00007FFA04BB173A NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0x0, 0xb5c808f0, 0x0, 0xb6091bf0 )
0x00007FFA04BB1B22 NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0x0, 0xb2d4d200, 0xb61758e0, 0xb2d4d200 )
0x00007FFA08343FEF NULL (NULL:0) (MSVCR110:0x00007FFA08320000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFA08344196 NULL (NULL:0) (MSVCR110:0x00007FFA08320000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFA2D2E7034 NULL (NULL:0) (KERNEL32:0x00007FFA2D2D0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 26540
=====================
0x00007FFA2F1CD8C4 NULL (NULL:0) (ntdll:0x00007FFA2F130000) ( 0xa6223020, 0x2f155ba1, 0x50000050, 0x4 )
0x00007FFA2C96CB20 NULL (NULL:0) (KERNELBASE:0x00007FFA2C920000) ( 0xb60917b8, 0x4bb1c00, 0xb60917b8, 0x5221f7f0 )
0x00007FFA04B8CBDB NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0xb60917b8, 0x5221f7f0, 0x10, 0x2c984460 )
0x00007FFA04B8C8A0 NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0xb60917b8, 0xe211e560, 0x1, 0x3f8 )
0x00007FFA04B8C90F NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0xe211e560, 0xe211e560, 0x1, 0xb5f6e5f8 )
0x00007FFA04B8718B NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0x1, 0xb5f6e5b0, 0xb606e6a0, 0x0 )
0x00007FFA04BB77EB NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0x1b824800, 0x3, 0x0, 0x1b7dce92 )
0x00007FFA04BB19CE NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0xb5f6e5b0, 0xb60930b0, 0xb5fd7248, 0x0 )
0x00007FFA04BB173A NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0x0, 0xb5c808f0, 0x0, 0xb60930b0 )
0x00007FFA04BB1B22 NULL (NULL:0) (asyncoremt:0x00007FFA04B80000) ( 0x0, 0xb6175460, 0xb6175460, 0xb6175460 )
0x00007FFA08343FEF NULL (NULL:0) (MSVCR110:0x00007FFA08320000) ( 0x83e1db0, 0x0, 0x0, 0x0 )
0x00007FFA08344196 NULL (NULL:0) (MSVCR110:0x00007FFA08320000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFA2D2E7034 NULL (NULL:0) (KERNEL32:0x00007FFA2D2D0000) ( 0x0, 0x0, 0x0, 0x0 )

[remy]

thank you.
the block does not reveal any obvious process.

This needs a deeper look and an actual case.

[remy · Accepted solution]

Hi
after discussing internal with my team, I have to roll back and reckon that you are right in that Creo 3.0 being not be supported anymore, the case will not be handled and PTC encourage you upgrade as fixes are added purposefully on upper versions or you can continue the conversation here. 

Good luck.