Creo Schematics 8 does not open

[MS_Santos]

I have the Creo Schematics 8 version installed, but it does not open, when I run it with a local administrator user, it opens normally, on machines that have Creo Schematics 4 and that are giving this error, those that did not have any version are working normally with some solution for that ?

[VladimirN]

Did you follow these instructions during installation?

Article - "Install Creo Schematics 8.0 step by step": https://www.ptc.com/en/support/article/cs359613 

[MS_Santos]

Hello ,
I did but it doesn't work, it opens and closes the screen it takes the service license, then when I run it as local administrator it opens normally this is only happening with machines that already have Schematics 4.0.