cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Visit the PTCooler (the community lounge) to get to know your fellow community members and check out some of Dale's Friday Humor posts! X

Creo View printing black page

ptc-5132674
1-Newbie

Creo View printing black page

Hi Everyone,

I'm having problems with some of our stations (mostly laptops with onboard intel graphics) which are working with Creo View 2.0. The program is able to open and view models and drawings but when the user selects print the image prints as a solid black page. This is repeatable accross all printers and even print to PDF converters. Has anyone seen this before and is there a known fix?

Thanks


Dave


This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.
1 ACCEPTED SOLUTION

Accepted Solutions

Dave,

On the problem laptop, set the environment variable PV_OFF_SCREEN_SIZE_LIMIT to the value 2048. This should fix the problem and let you print the drawings.

Brian Geary

http://www.windchill101.com/

View solution in original post

10 REPLIES 10

Dave,

On the problem laptop, set the environment variable PV_OFF_SCREEN_SIZE_LIMIT to the value 2048. This should fix the problem and let you print the drawings.

Brian Geary

http://www.windchill101.com/

Brian,

I am having a similar issue only it won't print at all. I updated the driver for the Intel graphics but where do you set the environment variable? It says to do it in the Creo View runtime environment. Where is this located?

Thanks,

Bill

Bill,

Setting an environment variable in Windows is fairly simple. This article does a good job of explaining the steps. You can add this to either the "user variables" or the "system variables", but I recommend the "system variables".

A key point that I failed to mention above is that you'll need to close and re-open Creo View after setting the variable.

Brian Geary

http://windchill101.com

Hi Brian,

That's got us up and running again, thanks for your help.

Dave

Dale_Rosema
23-Emerald III
(To:ptc-5132674)

Don't forget to mark Brian's answer as correct so that someone doing a search and comes across your thread will see that you found the answer. Thanks, Dale

Thank you, works perfect !

I have users with new computers. Printing worked fine on thier old computers- printing no longer works on the new hardware.

On the desktop hp printers the document is a quick blip and does not spool. On the large workhorse printer copier the pages come out black-as do pages printed to pdf.

I ahve set the varable as described with no success, i still get black pages.

All suggestions and or fixes are welocomed.

Thanks

If you have tried the solution with PV_OFF_SCREEN_SIZE_LIMIT and it does not work, then this is probably something else. Thre is some more information on the PTC web site in article CS94057 - maybe this helps:

http://support.ptc.com/appserver/cs/view/solution.jsp?n=CS94057

I have discovered that the intel driver on some computers is the problem.

If you have onboard graphics using the intel driver, disabling the driver will resolve the issue, you will NOT need to set the limit variable.

That's good to hear! Not another issue with the same symptoms, but the known effect documented in CS94057.

Thank you for the confirmation!

Top Tags