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Security Alert Log4j Security Vulnerability. Click here to know more.
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Fatal Error Encountered when click on Annotate in Creo 2.0


Fatal Error Encountered when click on Annotate in Creo 2.0

When I try to do dimension drawing, once I click on the Annotate button, Fatal Error Encounter message pop up.

Anybody can help?

Below are the trace.log:

The timestamp is: Tue Aug 13 04:42:39 13
The datecode is: 2013230
The pro machine type is: x86e_win64
The process ID is: 4356
The traceback type is : CRASH
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 4144.
Main Thread 4144
0x000007FEEBF014FA NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0x30, 0x3, 0x89d8e0, 0xebad3450 )
0x000007FEEBF014E3 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0x30, 0xec099be0, 0x1388d680, 0xebf516c4 )
0x000007FEEBF01533 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0x30, 0x302c90, 0x1, 0xec0b75bb )
0x000007FEEBF01513 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0x30, 0x825b, 0x0, 0x1 )
0x000007FEEBF2809A NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0x0, 0x89d9c0, 0x89d9a0, 0xec0beaf8 )
0x000007FEEC02A9AB NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xacf1968, 0xadd2d00, 0x31cc1c90, 0x5 )
0x000007FEEC02AF9D NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xacf1968, 0x129146b8, 0x1205db68, 0x0 )
0x000007FEEC02C47C NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xacf1968, 0x129146b8, 0x2b3e3720, 0x0 )
0x000007FEEC02C8CC NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xacf1968, 0x129146b8, 0x2b3e3720, 0xadd2f28 )
0x000007FEEC02B97D NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xacf1968, 0x129146b8, 0x805, 0x2b3e3790 )
0x000007FEEC027EA9 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xacf1968, 0x129146b8, 0x129146e8, 0x31cbcd58 )
0x000007FEEC019E61 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xad14248, 0x46552e0, 0xacf1968, 0x0 )
0x000007FEEC015173 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xad14248, 0x46552e0, 0xacf1968, 0x0 )
0x000007FEEC015517 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xad14248, 0xacf1968, 0x0, 0x0 )
0x000007FEEC01502E NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xad14248, 0xacf1968, 0x0, 0x302c90 )
0x000007FEEC0181C9 NULL (NULL:0) (uitools_sh:0x000007FEEBE80000) ( 0xad14248, 0xacf1968, 0x1, 0x1 )
0x000007FEEBC1E52A NULL (NULL:0) (libui_sh:0x000007FEEBA90000) ( 0x0, 0x4, 0x0, 0x1 )
0x000007FEEBC1EBD8 NULL (NULL:0) (libui_sh:0x000007FEEBA90000) ( 0x31, 0x0, 0x0, 0x4d585241 )
0x00000001455E8172 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x1, 0xffffffff, 0x89e500, 0x0 )
0x00000001455E9164 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x6d6d6f43, 0x436f7250, 0x61685376, 0x20736177 )
0x000007FEEC75EB7D NULL (NULL:0) (coretools_sh:0x000007FEEC720000) ( 0x4990dec8, 0x89e669, 0x1, 0x2b352968 )
0x00000001455E9925 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x2b352968, 0x1, 0x1, 0x4 )
0x0000000140D4E885 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x89e780, 0x89e770, 0x89e780, 0x4990dec8 )
0x0000000140D4FEEC NULL (NULL:0) (xtop:0x000000013F670000) ( 0x13c25bb8, 0x0, 0x0, 0x89e800 )
0x0000000140D599CB NULL (NULL:0) (xtop:0x000000013F670000) ( 0x0, 0x410260b0, 0x3e9, 0x89e800 )
0x000000014100D387 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x4, 0x0, 0x138e4bf0, 0x0 )
0x000000014102E9DF NULL (NULL:0) (xtop:0x000000013F670000) ( 0xf72775f8, 0x0, 0x12716630, 0x1084 )
0x000000014102F066 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x13c25bb8, 0x0, 0x0, 0x0 )
0x000000014103FD57 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x89ee60, 0x13c25bb8, 0x8, 0x143113b8 )
0x0000000142D71FC7 NULL (NULL:0) (xtop:0x000000013F670000) ( 0xfffffffe, 0x4, 0xffffffff, 0x0 )
0x0000000142D72149 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x13c25bb8, 0x4cc6f970, 0xebcfc6f4, 0x6888218 )
0x000000014101A26D NULL (NULL:0) (xtop:0x000000013F670000) ( 0x0, 0xebd34350, 0xebd34498, 0xb625080 )
0x000007FEEBCCC80F NULL (NULL:0) (libui_sh:0x000007FEEBA90000) ( 0x1, 0x89f230, 0xb649f40, 0x80000001 )
0x000007FEEBC1E986 NULL (NULL:0) (libui_sh:0x000007FEEBA90000) ( 0x6888218, 0x13c25bb8, 0xb649f40, 0x0 )
0x0000000144D30CA4 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x89f3a0, 0x0, 0x89f550, 0x46599a8 )
0x0000000144D314B9 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x89f650, 0x89f6a0, 0x4659960, 0xffffffff )
0x00000001455DFA5F NULL (NULL:0) (xtop:0x000000013F670000) ( 0x4659960, 0x4659960, 0x46599a8, 0x0 )
0x00000001455E646B NULL (NULL:0) (xtop:0x000000013F670000) ( 0x0, 0x0, 0x24, 0x0 )
0x00000001455E8172 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x1, 0xffffffff, 0x89f950, 0x76f15a2b )
0x00000001455E9164 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x7, 0x61742113, 0x0, 0x0 )
0x000007FEEC75EB7D NULL (NULL:0) (coretools_sh:0x000007FEEC720000) ( 0x49649390, 0x0, 0x3, 0x42d2648a )
0x00000001455E9925 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x0, 0x0, 0x0, 0x0 )
0x0000000141035919 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x4d547450, 0x3, 0x0, 0x0 )
0x0000000140D2662A NULL (NULL:0) (xtop:0x000000013F670000) ( 0x4d547450, 0x3, 0xea12f0, 0x3 )
0x0000000146849A0F NULL (NULL:0) (xtop:0x000000013F670000) ( 0x1, 0x89fa60, 0xea12f0, 0xba3601 )
0x0000000146849BD7 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x9e54eb, 0x0, 0x0, 0x0 )
0x000000014075A2D3 NULL (NULL:0) (xtop:0x000000013F670000) ( 0x0, 0x0, 0x0, 0x0 )
0x0000000076F1652D NULL (NULL:0) (kernel32:0x0000000076F00000) ( 0x0, 0x0, 0x0, 0x0 )






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Sometimes crashes are related to graphic card drivers. Check their release date and update them if they are too old.



Contact PTC Support if the problem persists.



Martin Hanák