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Fatal Error issue in Creo 3.0

SK_10048743
3-Newcomer
3-Newcomer
‎Oct 22, 2021 07:05 AM
‎Oct 22, 2021 07:05 AM

Fatal Error issue in Creo 3.0

I am using Creo Parametric - Release 3.0 (connected) 3.0 M100

I am getting more frequently while opening a new file and even when I am working at the intermediate stage I am getting this error and Creo get closed.

Please find attached the tracebag.log


Here are the errors that I faced
-----------------------------------------------
The trace creation timestamp is: Thu Oct 21 08:21:06 21
The executable build timestamp is: Thu Jun 23 16:20:13 16
The datecode is: 2016130
The pro machine type is: x86e_win64
The process ID is: 12172
The traceback type is : CRASH
The logger exit status is: 00003
The release is: 3.0
The external datecode is: M100
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 10732.

Main Thread 10732
=====================
0x00007FF6848DD2D0 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x3df40, 0xce700f70, 0xad7ad510, 0xad7ad670 )
0x00007FF6848948CA NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xce700f70, 0xe0181058, 0xad7ad5c0, 0x1e8 )
0x00007FF6848891B9 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x1, 0xce1ee650, 0x1f3, 0x87 )
0x00007FF684888E33 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc42d09b0, 0xc405f028, 0xad7ad8d0, 0xc42d09a0 )
0x00007FFC2C8B2DF0 NULL (NULL:0) (coreutils_sh:0x00007FFC2C860000) ( 0xad7ad978, 0xad7adbd0, 0x1, 0xc46279d0 )
0x00007FF68488766B NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xad7ada00, 0x1, 0xc6f78a78, 0xfffffffe )
0x00007FF67FCA8AE7 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xd, 0xc6f78a78, 0x1, 0x0 )
0x00007FF67FCA3310 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xcd9b6bf0, 0x3e9, 0x54, 0x800006 )
0x00007FF67FEB80E4 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0xad7adcd0, 0xffffffff, 0xad7ae5e0 )
0x00007FF67FB96A1D NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc6f78a78, 0x118, 0xc6f78a78, 0x0 )
0x00007FF67FBB62BB NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x18000, 0xad7ae128, 0x0, 0x3aa52629 )
0x00007FF67FBD37A6 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x8082a7e0, 0x0, 0x0, 0x4 )
0x00007FF67FBD40B7 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xad7ae3e0, 0x0, 0x0, 0xad7ae5e0 )
0x00007FF68082A6FD NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x64, 0x0, 0x2, 0xffffffff )
0x00007FF6808318CE NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc7383b40, 0x1, 0x2, 0x7fbd4080 )
0x00007FF68083A8B3 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xffffffff, 0xc7383b40, 0x0, 0xc7383b40 )
0x00007FF68082979F NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc73c4d40, 0x8c31bfa0, 0x0, 0x800001 )
0x00007FF67FBA5C1C NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc73c4d40, 0x252e35d0, 0x252e34a8, 0xc7204c10 )
0x00007FFC25270D8A NULL (NULL:0) (libui_sh:0x00007FFC24FF0000) ( 0x1, 0x202ec8, 0x251b3330, 0xc7383b40 )
0x00007FFC251AE6B9 NULL (NULL:0) (libui_sh:0x00007FFC24FF0000) ( 0xc73c4d40, 0x800001, 0xc6e20c10, 0xc6e20c10 )
0x00007FF683C6D492 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xad7af2e0, 0x0, 0xad7af5a0, 0xc716f350 )
0x00007FF683C67C49 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0xad7af5f0, 0xc412b548, 0xffffffff )
0x00007FF6843DACB2 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0xc716f350, 0xc716f398, 0x0 )
0x00007FF6843DB400 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0x0, 0x24, 0x0 )
0x00007FF6843E6357 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x1, 0xffffffff, 0xad7af890, 0x88d22910 )
0x00007FF6843DFFB4 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x7, 0x0, 0x0, 0x0 )
0x00007FFC3AAEA7EB NULL (NULL:0) (coretools_sh:0x00007FFC3AA50000) ( 0x886b7160, 0x0, 0x3, 0x808b5d3a )
0x00007FF6843E6108 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0x0, 0x8cc1c0f0, 0xc0a10cc0 )
0x00007FF67FBD3C89 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x8cc1c0f0, 0x3, 0x0, 0x0 )
0x00007FF67F67F44A NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x8cc1c0f0, 0x0, 0x3, 0x3 )
0x00007FF685817B8A NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x1, 0xad7af9a0, 0x3, 0x1 )
0x00007FF685817AA8 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc0a84d2b, 0xa, 0xa, 0x0 )
0x00007FF67F2C4880 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFC5C707C24 NULL (NULL:0) (KERNEL32:0x00007FFC5C6F0000) ( 0x0, 0x0, 0x0, 0x0 )

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2 REPLIES 2
MartinHanak
24-Ruby III
24-Ruby III
(To:SK_10048743)
‎Oct 22, 2021 07:14 AM
‎Oct 22, 2021 07:14 AM

@SK_10048743 wrote:
I am using Creo Parametric - Release 3.0 (connected) 3.0 M100

I am getting more frequently while opening a new file and even when I am working at the intermediate stage I am getting this error and Creo get closed.

Please find attached the tracebag.log


Here are the errors that I faced
-----------------------------------------------
The trace creation timestamp is: Thu Oct 21 08:21:06 21
The executable build timestamp is: Thu Jun 23 16:20:13 16
The datecode is: 2016130
The pro machine type is: x86e_win64
The process ID is: 12172
The traceback type is : CRASH
The logger exit status is: 00003
The release is: 3.0
The external datecode is: M100
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 10732.

Main Thread 10732
=====================
0x00007FF6848DD2D0 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x3df40, 0xce700f70, 0xad7ad510, 0xad7ad670 )
0x00007FF6848948CA NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xce700f70, 0xe0181058, 0xad7ad5c0, 0x1e8 )
0x00007FF6848891B9 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x1, 0xce1ee650, 0x1f3, 0x87 )
0x00007FF684888E33 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc42d09b0, 0xc405f028, 0xad7ad8d0, 0xc42d09a0 )
0x00007FFC2C8B2DF0 NULL (NULL:0) (coreutils_sh:0x00007FFC2C860000) ( 0xad7ad978, 0xad7adbd0, 0x1, 0xc46279d0 )
0x00007FF68488766B NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xad7ada00, 0x1, 0xc6f78a78, 0xfffffffe )
0x00007FF67FCA8AE7 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xd, 0xc6f78a78, 0x1, 0x0 )
0x00007FF67FCA3310 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xcd9b6bf0, 0x3e9, 0x54, 0x800006 )
0x00007FF67FEB80E4 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0xad7adcd0, 0xffffffff, 0xad7ae5e0 )
0x00007FF67FB96A1D NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc6f78a78, 0x118, 0xc6f78a78, 0x0 )
0x00007FF67FBB62BB NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x18000, 0xad7ae128, 0x0, 0x3aa52629 )
0x00007FF67FBD37A6 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x8082a7e0, 0x0, 0x0, 0x4 )
0x00007FF67FBD40B7 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xad7ae3e0, 0x0, 0x0, 0xad7ae5e0 )
0x00007FF68082A6FD NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x64, 0x0, 0x2, 0xffffffff )
0x00007FF6808318CE NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc7383b40, 0x1, 0x2, 0x7fbd4080 )
0x00007FF68083A8B3 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xffffffff, 0xc7383b40, 0x0, 0xc7383b40 )
0x00007FF68082979F NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc73c4d40, 0x8c31bfa0, 0x0, 0x800001 )
0x00007FF67FBA5C1C NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc73c4d40, 0x252e35d0, 0x252e34a8, 0xc7204c10 )
0x00007FFC25270D8A NULL (NULL:0) (libui_sh:0x00007FFC24FF0000) ( 0x1, 0x202ec8, 0x251b3330, 0xc7383b40 )
0x00007FFC251AE6B9 NULL (NULL:0) (libui_sh:0x00007FFC24FF0000) ( 0xc73c4d40, 0x800001, 0xc6e20c10, 0xc6e20c10 )
0x00007FF683C6D492 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xad7af2e0, 0x0, 0xad7af5a0, 0xc716f350 )
0x00007FF683C67C49 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0xad7af5f0, 0xc412b548, 0xffffffff )
0x00007FF6843DACB2 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0xc716f350, 0xc716f398, 0x0 )
0x00007FF6843DB400 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0x0, 0x24, 0x0 )
0x00007FF6843E6357 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x1, 0xffffffff, 0xad7af890, 0x88d22910 )
0x00007FF6843DFFB4 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x7, 0x0, 0x0, 0x0 )
0x00007FFC3AAEA7EB NULL (NULL:0) (coretools_sh:0x00007FFC3AA50000) ( 0x886b7160, 0x0, 0x3, 0x808b5d3a )
0x00007FF6843E6108 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0x0, 0x8cc1c0f0, 0xc0a10cc0 )
0x00007FF67FBD3C89 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x8cc1c0f0, 0x3, 0x0, 0x0 )
0x00007FF67F67F44A NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x8cc1c0f0, 0x0, 0x3, 0x3 )
0x00007FF685817B8A NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x1, 0xad7af9a0, 0x3, 0x1 )
0x00007FF685817AA8 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0xc0a84d2b, 0xa, 0xa, 0x0 )
0x00007FF67F2C4880 NULL (NULL:0) (xtop:0x00007FF67E2A0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFC5C707C24 NULL (NULL:0) (KERNEL32:0x00007FFC5C6F0000) ( 0x0, 0x0, 0x0, 0x0 )

Hi,

1.] only PTC Support can analyze traceback.log contents

 

2.] crashes can be related to graphic card drivers (what GK is installed in your PC ?)

Add graphics  win32_gdi option at the end of config.pro file and restart Creo. Then try working with Creo in this mode for some time. If crashes will not appear, then you will know that the problem is related to graphic card drivers.

 


Martin Hanák
Notify Moderator
VladimirN
24-Ruby II
24-Ruby II
(To:SK_10048743)
‎Oct 22, 2021 04:40 PM
‎Oct 22, 2021 04:40 PM

Here is a "Creo Stability Troubleshooter": https://www.ptc.com/en/support/creo-stability-troubleshooter

 

Some helpful articles:

"Creo Parametric exits with error "Creo Parametric has encountered a problem and will exit...": https://www.ptc.com/en/support/article/CS49550
"Information about traceback.log file generated on premature exits of Creo Parametric 1.0 onward": https://www.ptc.com/en/support/article/CS232360

 

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